KentRelaxGames Casino - Zahtev igrača za povlačenje je odložen.

I had a $100 no deposit code the morning I got up to £1006. In order to withdraw I I was told that all I had to do was deposit £50 and I could withdraw the winnings. So a disabled person I haven’t got much but I scraped together 55 to make the deposit. I checked this information was correct at least 6 times with 2 members of staff

I deposited the funds and tried withdraw but now it’s saying I need to deposit another -£120 to verify my bank. I have nothing left to do this and I had to sell my new phone to enable me. I want to contact each of their providers informing them of their support in creating famine for four disabled people.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Sparky21,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you are experiencing.

Please note that if a casino repeatedly requires additional payments for processing, verification, account activation, or withdrawals, this is often a warning sign of a potentially fraudulent operation. In such cases, even if the requested fees are paid, withdrawals are frequently not processed.

We strongly recommend that you do not deposit any further funds or continue interacting with this platform, as doing so may expose you to financial risks and the potential misuse of your personal information.

We also advise you to stop sharing any sensitive information with KentRelaxGames Casino. If you have already provided personal or financial details, please consider taking appropriate steps to secure your accounts and monitor them for any suspicious activity.

For more information on how to recognize and avoid scam casinos, please refer to our article: Scam Casinos Warning.

To better understand your situation, please allow me to ask a few questions:

• Have you successfully completed the KYC verification process?
• Have you ever successfully withdrawn any funds from this casino?

I look forward to hearing from you.

Best regards,

Veronika

Dear Sparky21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru