Kingmaker Casino - Povlačenja igrača su odložena.

I have three €500 payouts that are long overdue and should have been paid out long ago.

The application details are:

05.08.25

10.08.25

11.08.25

Whenever I ask, support keeps telling me that my payouts will be processed soon, etc. But it's taking way too long.

Ich habe 3x 500 Euro Auszahlungen, welche schon längst überfällig sind und längst ausgezahlt sein sollten.

Die Beantragungsdaten sind:

05.08.25

10.08.25

11.08.25

Ich werde immer wieder auf Nachfrage vom Support vertröstet, das meine Auszahlungen bald bearbeitet werden etc. Aber es dauert echt viel zu ewig.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share screenshots of the withdrawal requests as evidence with me? Share screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hi, thanks for the quick reply. Here are all the screenshots.

I still have an additional €3,500 that I'd like to withdraw from the casino afterward. So, the total amount in dispute is actually €5,000 in the long run.

I've been playing at Kingmaker for a long time and have never had any problems. I've made several withdrawals at Kingmaker, but I've never had any major issues with the payouts until now.

I can only withdraw €500 every 24 hours and a maximum of €7,000 per month. I can only request three active withdrawals at a time.

Hallo, danke für die schnelle Antwort. Hier sind einmal alle Screenshots.

Ich habe immernoch zusätzlich 3500 Euro welche ich danach auch noch von dem Casino abheben möchte. Also ist die Streitsumme eigentlich insgesamt bei 5000 auf lange sicht.

Ich spiele schon lange bei Kingmaker und hatte noch nie Probleme. Ich habe schon mehrere Auszahlungen bei Kingmaker getätigt, aber nie gab es große Probleme mit den Auszahlungen bis jetzt.

Ich kann ja nur 500 Euro alle 24std abheben und maximal 7000 Euro im Monat. Dabei können nur 3 aktive Auszahlungen auf einmal beantragt sein.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear davets,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas