Kingmaker Casino - Povlačenja igrača su odložena.

I made 3 withdrawals on 22.4. 23.4. 24.4. and nothing since then. They still say everything is fine.

Without these withdrawals, I still have 100,000 CZK in my account and I would like to receive my money.

Udělala jsem 3 výběry 22.4. 23.4. 24.4. a od té doby nic. Stále píšou že je vše v pořádku.

Bez těchto výběrů mám ještě 100 000 kč na účtu a ráda bych své peníze dostala.

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Dear RadkaP,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

In the past, I have successfully made 1 or two withdrawals of around 6,000 CZK.

Winnings are without bonuses.

Although the casino did not and does not want me to verify, I sent my ID card and a photo of my credit card to the casino support. The account status is Verified and no further verification is required.

V minulosti jsem úspěšně provedla 1 či dva výběry okolo 6 000 kč.

Výhry jsou bez bonusů.

Ačkoliv po mě kasino ověření nechtělo a nechce sama jsem poslala svůj občanský průkaz a fotku kreditní karty na podporu kasina. V účtu je status Ověřen a není potřeba žádné další ověření.

Here is a screenshot from the casino about my verification that they don't want it

Zde screenshot z kasina o mém ověření, že ho nechtějí

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear RadkaP,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas