Kingmaker Casino - Povlačenje igrača je odloženo.

Good morning,

I'm getting back to you regarding a delayed payment.

I currently have a withdrawal amount of 10,502.02 euros pending at Kingmaker Casino.

The payout currently includes:

June 18, 2025 - €500.00

June 19, 2025 - €500.00

June 20, 2025 - €500.00

Currently it is 15 days.

The last payout came on June 18, 2025, and took about 10 days.

I have not yet submitted a complaint/request to the casino's support.

If it always takes this long, then I'll have to wait a long time for the money. Maybe you can help me.

Kind regards ****

Guten Morgen,

Ich melde mich wieder bezüglich eine verspäteten Auszahlung.

Aktuell habe ich einen Auszahlungsbetrag von 10502,02 Euro im Kingmaker Casino offen.

In der Auszahlung stehen aktuell:

18.06.2025. - 500,00€

19.06.2025. - 500,00€

20.06.2025. - 500,00€

Aktuell sind es 15 Tage.

Die letzte Auszahlung kam am 18.06.2025. und hat ca. 10 Tage gedauert.

Eine Beschwerde / Anfrage an das Support vom Casino habe ich noch nicht gestellt.

Wenn es immer so lange dauert, dann kann ich ja lange auf das Geld warten. Vielleicht könnt ihr mir helfen.

Mfg ****

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Kingmaker Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share screenshots from your payout history so we may review the frequency of your payouts?
• Have you accumulated your winnings with the help of a bonus?
• Since when are you attempting to withdraw the most recent winnings, and when was the last time you were in contact with the casino?
• Share the evidence here or submit it to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I won the winnings without a bonus.

The complaint describes everything since when I tried to withdraw the money.

I currently have no contact regarding my withdrawals. Should I contact the casino's support team?

Ich habe die Gewinne ohne Bonus gewonnen .

In der Beschwerde steht alles beschrieben seit wann ich Versuche das Geld abzuheben.

Aktuell habe ich kein Kontakt bezüglich meiner Auszahlungen. Soll ich den Support vom Casino Mal anschreiben ?

I contacted the casino's support team today. Is it okay to post the support message history here? Is that important for processing?

Ich habe den Support vom Casino heute angeschrieben. Darf man den Nachrichten Verlauf des Supports hier rein stellen ? Ist das wichtig für die Abwicklung?

Hello Tomas, I just sent you two emails regarding my email history with Kingmaker. Please check to see if you've received two emails from me.

Unfortunately, nothing has changed regarding the payout. I'm still waiting for the money, even though I submitted my initial request to kingmaker on June 18th.

Kind regards *****

Hallo Tomas, ich habe ihnen gerade 2 E-Mails zukommen lassen, bezüglich Email Verlauf mit Kingmaker. Bitte schauen sie Mal nach ob sie 2 E-Mails von mir erhalten haben.

Leider hat sich bezüglich der Auszahlung nichts geändert. Ich warte immer noch auf das Geld, obwohl ich den ersten Antrag bei kingmaker am 18. Juni gestellt habe .

Mfg *****

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Phantom557788,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Kingmaker Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

OK, then I'll wait for Martina. Then she can tell me what my next steps are.

OK dann warte ich auf Martina. Dann kann sie mir sicher sagen was meine nächsten Schritte sind.

Dear Phantom557788,

Hopefully, the casino will be clear on what is going on and what are the steps you need to take.

Current withdrawal was completed today.

I've now requested the next payment. I hope it will be faster this time. I'll keep you updated on the status.

Aktuelle Abhebung wurde heute abgeschlossen.

Ich habe jetzt die nächste Zahlung in Auftrag gegeben . Ich hoffe das es dieses Mal schneller geht . Ich halte den Status aktuell

Dear Phantom557788,

I am glad that the withdrawal went through.

Yes, please keep me updated everytime the withdrawal is completed.

Thank you very much

The next two payouts have arrived. This time, it was quick.

I will continue to keep the status up to date.

Have a nice weekend

Die nächsten 2 Auszahlungen sind angekommen. Das ging dieses Mal schnell.

Ich halte den Status weiterhin aktuell.

Schönes Wochenende

Wonderful!!

Yes, please do! Thank you!

Current withdrawal from 12/13/14.07.2025 would just be paid out.

I will release the next amounts for payout and inform you as soon as something happens.

Currently still open 6500,00€

Aktuelle Abhebung vom 12 / 13 /14.07.2025 würde soeben ausgezahlt.

Ich werde die nächsten Beträge zur Auszahlung freigeben und euch informieren sobald was passiert.

Aktuell noch offen 6500,00€

Wonderful! Please keep me updated

Currently, €6502.00 is still outstanding.

1500 euros are currently pending processing for payment.

July 18, 2025 - €500.00

July 19, 2025 - €500.00

July 20, 2025 - €500.00

I'll keep the status open until something happens here.

Aktuell stehen jetzt noch 6502,00€ offen.

1500 Euro stehen aktuell offen in der Bearbeitung zur Auszahlung.

18.07.2025. - 500,00€

19.07.2025. - 500,00€

20.07.2025. - 500,00€

Ich halte den Status offen bis hier was passiert.

Great, it´s going well! Thank you!

Currently have not received any further payout.

I am currently waiting for payment orders from

18 / 19 and 20.07.2025

Aktuell noch keine weitere Auszahlung bekommen.

Ich warte aktuell auf Zahlungs Aufträge vom

18 / 19 und 20.07.2025

Dear Phantom557788,

Thank you very much for the update!

Dear Kingmaker Team,

can you please give us an update on the withdrawals?

Dear Phantom557788,

Upon reviewing your account we are pleased to inform you that your earlier pending withdrawals has been successfully processed, and the funds were dispatched from our end on July 30, 2025.

The funds may take between 3 to 5 business days to reflect in your account; however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

We would kindly like to remind you that you can have a maximum of 3 (three) active withdrawal requests each having gap of 24 hours and for the forth one you have to wait for any one of the earlier 3 withdrawal request to be processed.

We sincerely appreciate your patience, understanding, and cooperation. Thank you very much. 

Best regards, 

Kingmaker team.

The money arrived today. Thank you.

The next payout was processed today.

I am changing my account balance because I have now lost 3500 euros.

Currently, 1,500 euros are still outstanding.

Regards, Adrian

Geld ist heute angekommen. Danke .

Die nächste Auszahlung ist heute in Bearbeitung gegangen.

Ich ändere mein Konto Guthaben , da ich auch in der Zwischenzeit jetzt 3500 Euro verspielt habe.

Aktuell sind noch 1500 Euro offen.

Mfg Adrian

Thank you for the updates. Please keep us informed.

Payments from July 30, August 2, and August 3, 2025 were made.

I'll arrange the next payments. I'll keep you updated.

Auszahlungen vom 30.07. / 02.08. / 03.08.2025 wurden ausgezahlt.

Die nächsten Zahlungen gebe ich in Auftrag. Ich halte euch auf den laufenden.

I'm correcting my last post. The payment from August 9th is still outstanding and hasn't been paid out yet.

I canceled the payments from August 10th and 11th because I was gambling.

However, I subsequently won money again and released it for withdrawal.

This means there are currently 3 outstanding payouts.

09.08.2025 - 500.00 euros

17.08.2025 - 500.00 euros

18.08.2025 - 500.00 euros

Ich korrigiere meinen letzten Post. Zahlung vom 9.8. steht noch offen und wurde noch nicht ausgezahlt.

Zahlung vom 10.8. und 11.8. habe ich storniert, da ich gespielt habe.

Ich habe aber im Nachhinein wieder Geld gewonnen und diese zur Auszahlung freigeben.

Somit ergeben sich jetzt aktuell 3 offene Auszahlungen.

09.08.2025 - 500,00 Euro

17.08.2025 - 500,00 Euro

18.08.2025 - 500,00 Euro

Current status:

Withdrawal completed on August 9, 17, and 18, 2025.

The next withdrawal is being requested. I'll keep you updated.

Aktueller Stand:

Abhebung 09.08. / 17.08. / 18.08.2025 erledigt.

Nächste Abhebung wird in Auftrag gegeben. Ich halte euch aktuell.

Currently, €4402.00 is still outstanding.

1500 euros are currently pending for payment.

19.08.2025. - 500,00€

20.08.2025. - 500,00€

21.08.2025. - 500,00€

I'll keep the status open until something happens here.

Aktuell stehen jetzt noch 4402,00€ offen.

1500 Euro stehen aktuell offen in der Bearbeitung zur Auszahlung.

19.08.2025. - 500,00€

20.08.2025. - 500,00€

21.08.2025. - 500,00€

Ich halte den Status offen bis hier was passiert.

Credit paid out. Thank you for your help.

Guthaben ausgezahlt . Danke für eure Hilfe

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Phantom557788,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina