KingSpin Casino - Povlačenje igrača je otkazano zbog visokih uloga.

I won €2000, wanted to withdraw it, and they canceled the withdrawal. The reason given was that I bet too high. Normally, you can't bet too high with the bonus. I won the money honestly.

Habe 2000 Euro gewonnen, wollte auszahlen und sie haben die Auszahlung storniert .Der Grund sei ,das ich zu hoch gesetzt habe.normalerweise kann man mit dem Bonus nicht zu hoch spielen.habe das Geld ehrlich gewonnen.

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Dear pat995,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your winnings and withdrawal.

To better understand the circumstances of your case, could you please clarify the following:

• Have you successfully completed the KYC verification process?
• Did you accumulate the disputed winnings by playing slots, live casino games, sports betting, or a combination of these?
• Which bonus or promotion were you using when you accumulated the winnings?
• Could you please send me a link to the bonus terms and conditions that applied to your bonus? Alternatively, you may provide screenshots showing the bonus conditions, particularly the maximum bet rule.

You may attach the screenshots directly to this complaint thread or send them to my email at karla.m@casino.guru.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.