KingSpin Casino - Povlačenje igrača je otkazano zbog visokih uloga.

I won €2000, wanted to withdraw it, and they canceled the withdrawal. The reason given was that I bet too high. Normally, you can't bet too high with the bonus. I won the money honestly.

Habe 2000 Euro gewonnen, wollte auszahlen und sie haben die Auszahlung storniert .Der Grund sei ,das ich zu hoch gesetzt habe.normalerweise kann man mit dem Bonus nicht zu hoch spielen.habe das Geld ehrlich gewonnen.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear pat995,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your winnings and withdrawal.

To better understand the circumstances of your case, could you please clarify the following:

• Have you successfully completed the KYC verification process?
• Did you accumulate the disputed winnings by playing slots, live casino games, sports betting, or a combination of these?
• Which bonus or promotion were you using when you accumulated the winnings?
• Could you please send me a link to the bonus terms and conditions that applied to your bonus? Alternatively, you may provide screenshots showing the bonus conditions, particularly the maximum bet rule.

You may attach the screenshots directly to this complaint thread or send them to my email at karla.m@casino.guru.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Verification was not yet activated. Deposit bonus for the first deposit. Only slots and one round of blackjack. At other casinos, certain bets or games are blocked with the bonus.

Verfiezierung war noch nicht freigeschaltet.Einzahlungsbonus für die erste Einzahlung.nur Slots und einmal Blackjack .Bei anderen Casinos werden mit Bonus gewisse Einsätze bzw. Spiele gesperrt.

No answer???

Keine Antwort???

Dear pat995,

Thank you very much for your clarification, and I apologize for the delay in responding.

To better understand the reason for the cancellation of your winnings, could you please clarify the following:

• What was the highest bet you placed while the first deposit bonus was active?
• Did the casino specify which particular bet or bets exceeded the maximum allowed amount and which bonus term you allegedly violated?
• Could you please provide the communication in which the casino informed you that your €2,000 winnings were confiscated due to exceeding the maximum bet?
• Do you have the terms and conditions of the first deposit bonus you used, particularly the rule specifying the maximum permitted bet?

Please attach any relevant screenshots or communication directly to the complaint thread or send them to karla.m@casino.guru.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear pat995,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru