Larabet Casino - Povlačenja igrača se odlažu i ignorišu.

Warning to other players. This is a scam casino. They don't pay withdrawals. Dear casino guru team can you please help me.

I have tried to get small amounts withdrawn now over two weeks. It's my first withdrawals here. Customer service can't help, they just told you to wait even their T&C says max waiting time for withdrawals is 3 business days. This casino is probably going bankrupt. I have played casino and some sports. They don't require KYC from me. I don't have any screenshots of the communication with the casino. Can you please contact them because to me they don't give any help or just ignore my messages. Thank you.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you utilized the same payment method for both deposits and withdrawals?
• Have you accumulated your winnings with or without an active bonus?
• Could you please advise on how much do you currently need to withdraw in total?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear yannickjulie00,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila

We’ve reopened this complaint at the request of the player. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear player, could you please follow up on my previous message?

Have you used the same payment method for both deposits and withdrawals?

Always the same payment method

Did you collect your winnings with or without an active bonus?

Without bonuses

Could you tell me how much you should currently withdraw in total?

2500€

Oletko käyttänyt samaa maksutapaa sekä talletuksiin että kotiutuksiin?

Aina sama maksutapa

Oletko kerännyt voittosi aktiivisella bonuksella vai ilman sitä?

Ilman bonuksia

Voisitko kertoa, kuinka paljon sinun pitäisi tällä hetkellä nostaa yhteensä?

2500€

Can I get help, withdrawals are still blocked, kyc is not required, support knows nothing about it and can't help

Voinko saada apua, nostot ovat vieläkin estetty, kyc ei vaadita, tuki ei tiedä asiasta mitään eikä voi auttaa

Dear Player,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Hadi (hadi.a@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear yannickjulie00.

Thank you for submitting your complaint.

Please note that the casino in question is currently no longer operating. This may limit the available options for resolving your case, as there is no active support channel or official representative available at this time.

However, I will still make an effort to explore any possible alternative contacts, such as former representatives or affiliated partners, to see if there is any way to assist in resolving your complaint.

In the meantime, if you have any additional information or documentation that you believe may be helpful, please feel free to share it with me.

Thank you for your patience and understanding.

Best regards,

Hadi

Small update from the Larabet vip team. They are clearly still operating. Honestly feels like a such a scam to me.

Dear yannickjulie00,

Thank you for your patience.

Regarding your recent withdrawal request, please be advised that we require your account to be fully verified before the remaining funds can be released.

To proceed, please log in to your account and upload the necessary documents directly through the "Verification" tab in your profile.

Once your account is successfully verified, your withdrawal will be processed immediately.

Best regards,

Larabet Team

Dear All,

Thank you for the update.

I appreciate that the casino is still responding and has now clarified that verification is required before the remaining funds can be released.

yannickjulie00, Please complete the verification process and let us know once done.

Best regards,

Hadi

Hello everyone,

All documents have been sent.

Hei kaikki,

Kaikki dokumentit on lähetetty