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I am filing a formal dispute against Moonlite N.V., operating Leon.bet under License No. OGL/2024/356/0288, for the unlawful confiscation of 67,000 PLN(plus open betting stakes,that were removed from transaction history) of my legitimate winnings(total balance of my account was 133,000 PLN)

On 21.07.2026, I successfully passed a live video verification session requested by the operator. Afterward, my account was permanently blocked and 67,000 PLN was confiscated under Section 7.5 based on vague "suspicion of fraud". The casino issued a final refusal to my appeal, hiding behind Section 11 of their terms and refusing to provide any dynamic or technical proof of wrongdoing.

The operator has recently refunded my deposits, which acts as a clear admission that they have no standing empirical evidence of fraud against me to justify the confiscation of my winnings. I have formally notified them that this refund does not mean I waive my rights to my contractual winnings. I kindly request the authority to investigate my gameplay logs and order Moonlite N.V. to fully release my 67,000 PLN winnings(plus open betting stakes,that were removed from transaction history).

Sincerely,

Dawid D.

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User ID: [hidden by Casino Guru]

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify the nature of the video call you had with the casino? What questions were you asked? Am I correct in understanding that your account was blocked immediately after the video call ended?
• What types of games did you play at this casino to accumulate the winnings that were confiscated from your account?
• Did you accumulate these winnings with or without a bonus?
• Which documents did you provide to the casino for your account verification? Were any of the documents rejected by the casino during the KYC process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hello,

1. The video call lasted approximately 25 minutes and I was asked many questions, including the exact date when I opened my account, what deposits I made and when, the exact date and time when I attempted to withdraw funds from my account, whether I had received any bonuses, whether I had used any free bets, whether any of my friends played on the website, as well as detailed questions about various sports disciplines, for example, how long overtime lasts in basketball. I was also asked questions about whether I had completed the verification process and exactly which documents I had submitted, as well as questions regarding my personal details.

A few hours after the call ended, I received an email informing me that my account had been blocked and that the funds in my account had been confiscated.

2. I played exclusively sports betting. I did not play any casino games at all, and the entire issue concerns sports bets. The casino also removed my open sports betting tickets.

3.I accumulated the winnings without using any bonus. I was awarded a small free bet of approximately PLN 50 for reaching a certain wagering turnover.

4.I provided my identity document, a photo of myself holding my ID, proof of address, a photo of myself holding a note with the word "Leon", the date, and my ID, as well as a live verification with my ID. All of the documents were accepted.

Best regards,

D. Dawid

Dear dawdab,

Thank you for your patience throughout the complaint process.

Please understand that if your account has been blocked and you only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards

Veronika