Leon Casino - Igrač veruje da je njegova isplata odložena.

Subject: Complaint Against LeonBet – Confiscation of Winnings Without Proof

Dear Complaint Team,

I am filing a complaint against LeonBet regarding the confiscation of my legitimate winnings.

My account was fully KYC-verified. I provided all requested documents, including passport, proof of address (utility bill), and crypto transaction details. Despite completing every verification, LeonBet reduced my balance from €367 to €120, confiscating €247 in winnings.

LeonBet claims my account is "linked" to another account because I registered through a referral link from a friend. This is not multi-account fraud – I have my own account, my own funds, and I deposited and played fairly. Using a referral link should not justify confiscating winnings.

Key points:

- My deposits were accepted without issue. 

- All KYC documents were submitted and approved. 

- Only after I won did LeonBet claim "technical/account connection" and seize €247. 

- If I had lost, LeonBet would have kept the money without questioning the account. 

- This practice is unfair, abusive, and one-sided. 

I request that my full balance (€367) be paid out, not just the €120 deposit refund. LeonBet has provided no documented proof of any actual violation, only vague claims of "connection." Confiscating winnings without evidence breaches fair play principles and damages player trust.

Please investigate this matter and ensure LeonBet processes the full withdrawal.

Kind regards

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Complaint Team, 

I am filing a complaint against LeonBet for unfair withdrawal obstruction and confiscation of winnings. 

- I completed full KYC verification and submitted every document requested (passport, utility bill, crypto TXID, bank statement). 

- My withdrawal was stalled for 13 days with repeated "technical checks" and inconsistent answers from multiple support agents. I can provide chat records as proof. 

- After finally approving verification, LeonBet reduced my balance from €367 to €120, seizing €247 in winnings. 

Their justification was that my account was "connected" to another account because I registered via a referral link from a friend. This is not fraud — I deposited and played fairly with my own money. 

If I had lost, LeonBet would have kept all my losses without questioning my account. But since I won, they invented a reason to confiscate my balance. This one-sided treatment is abusive and unacceptable. 

I request that my full balance (€367) be restored and paid, not just the €120 deposit refund. LeonBet has offered no evidence of wrongdoing beyond vague claims, despite dragging me through excessive verification for 14 days.

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Did you make your deposit using a payment method registered in your name?

Have you and your friend ever logged into your casino accounts using the same device?

Have you and your friend played from the same household or shared the same internet connection/IP address?

Did you or your friend use any bonuses, and if so, was it the same type of bonus on both accounts?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear Dominika, 

Thank you for your assistance. Please find my answers below: 

1. Yes, I made my deposit using a payment method registered in my own name. 

2. No, my friend and I have never logged into our accounts using the same device. 

3. We are friends, but we do not live in the same household. We have separate internet connections and IP addresses. 

4. Neither of us used bonuses. All gameplay and deposits were with our own funds only. 

Additional context: 

- My friend does not speak English, so I have been helping him by contacting support and making disputes on his behalf. This may be where confusion about "linked accounts" started, but we are separate players with separate accounts. 

- If LeonBet is treating our accounts as "multiple accounts" just because I helped him with communication, then this is unfair. If they really believe accounts are connected, then would they also compensate the **losses**? Of course not — they only confiscated **my winnings (€247)**, while happily keeping all losses. This one-sided approach is abusive. 

- In my case, I made my withdrawal request and waited 2–3 days. When it didn’t arrive, I changed the withdrawal method. After that, LeonBet demanded excessive documents one by one: 

  • TXID and screenshots of my crypto account 

  • Confirmation of asset holder name 

  • Additional screenshots of accounts 

  • Utility bill and even a school diploma showing my father’s name 

Despite providing all these, they still delayed my payment for 13–14 days. 

Finally, instead of paying me, they reduced my balance from €367 to €120 (deposit total), seizing €247 in winnings with no real evidence. 

To be clear: I have one account, deposited my own funds, played fairly, and completed every KYC request. LeonBet stalled, made unreasonable document demands, and then used a false "linked account" excuse to avoid paying my winnings. 

I am ready to share the chats, documents, and screenshots to prove this timeline

you can clearly see how many times i have been reuqested a new method of verification just a new way to stall or cancel withdraw , now a new plan

also they dont know thid i but my friend explained here on trust pilot

https://www.trustpilot.com/reviews/68d42a8e2049c7d4f0caefe2

hello ?

hey

Here is proof that they sae my post on trust pilot and say that they have seen my mutiple accounts , when asking for proof they dont have more info about this case apart from mutiple accounts , i ask for proof of mails or konto numbers , and in case that i had AFTER i dont get to keep my winning the right thing from a licensed casino its also to refund loses its that right ?

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear endritvojvoda,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Leon Casino to join this conversation and assist in addressing the complaint.

Dear Leon Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Hey Stefan , thanks for helping really cant rely on the logic to ask somebody 100 times for verification and then stall it 13 days without a withdraw ( second withdraw was asked from them because was waiting for withdraw but said the amount its big )now reducing winning because of mutiple accounts really wanted to know my mutiple accounts and if i have them will they cover the loses ?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Casino Guru Team,

The player’s account is associated with a network of other accounts that have accessed our service from the same device. Additionally, it is linked to at least two accounts using the same payment source. Therefore, the actions taken by our security team are fully justified, as this case constitutes a clear abuse of our platform.

Best regards,

Leon Compliance Team

Can the account be listed also if i am not entilted to winnings can u refunds the losses ? Because thats the only coorect way 🙂 Want to see some proff with it and you only know about this because i mentioned that i have posted a review on trustpilot , as its not the same account we are 2 frienda ,, maybe u can read all the conplains i did

Dear Leon Casino Team,

Thank you for your response.

Could you please provide us with the supporting evidence related to this case? You may send it directly to my email address at stefan.m@casino.guru.

I appreciate your cooperation and look forward to your reply.

I would be happy to see those proof my self here as i sended here

Hey , shall have been updates by now ?

Dear Casino Guru,

The Company has already responded to your initial inquiry and our position remains final. We will not be providing any further documentation or engaging in additional correspondence on this matter.

Under the Anjouan licensing framework, we are obliged to follow the established complaints procedure: all complaints must first be addressed directly with the operator, and only then may the regulator determine whether to escalate through an accredited ADR. In line with these obligations, we therefore consider this matter fully addressed.

Should a valid request be received from the competent regulator or a formally accredited dispute resolution service, we will consider and decide on the submission of documentation in accordance with our regulatory duties.

Thank you for your understanding.

Best regards,

Leon Compliance Team

Dear Leon Casino,

Thank you for your response and for the information you have provided. We understand that maintaining multiple accounts is against your terms and conditions. However, without supporting evidence, we are unable to close the complaint in your favour at this time.

Please let me know if you are willing to reconsider the case or provide any additional documentation to support your position.

I look forward to your response.

I very interested on the one who maked decision

because what u said is remove his winnings , but cannot provide proof so lets says thats real even me its trusting you now , shall i ba able to get refund from all those accounts (because you didnt let me keep winnings you , i think its only right for me to keep either thenlosses either the winnings 🙂, also didn you had time 14days to lets say close those accounts and not delay the withdraw ? You cannot think of a way to profit from this , you stalled way to much but you know whats the biggest thing support saying 300€ its to big of a withdraw change the withdraw methods because it will not come inside 1/2( as its adv on your site ) Start to get better as all of you reviews on trustpilot are the same reason ( and there is the proof of this because i posted the same on Stefan on trust pilot because of that they cannot provide proof because i told them goofy casino

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Casino Guru,

In accordance with our updated internal policies, the GDPR and personal data protection regulations, we cannot share any personal details or client-related information with third-party dispute resolution entities that do not have an official data-sharing agreement with us. Client data will only be provided to our regulator, the Gaming Control Board of Anjouan, or to the official ADR body once it becomes formally established and authorised.

Thank you for your understanding and cooperation.

Best regards,

Leon Compliance Team

I my self cannot see my data ? Wow interesting

So proffesional from ur side , all of this happening for 300€ its actually insane hopefully you need those

Dear Leon Casino Team,

I would like to inform you that I have sent you an email. Please let me know once you have had the opportunity to respond.

I look forward to hearing from you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

is this normal to have 2 weeks for a respond ?

Dear Stefan,

Please make sure that you sent your email to dispute@leon.bet.

We appreciate your assistance.

Best regards,

Leon Compliance Team

Dear Leon Casino,

I have sent an email to the address you provided. Please let me know once you have had a chance to respond.

I look forward to hearing from you.

Dear Stefan and Casino Guru team,

At this stage, we need a bit more time to coordinate internally and confirm whether we are able to share the requested data, even in a redacted form. We will get back to you as soon as we have a definitive answer.

Thank you for your patience.

Kind regards,

Leon Compliance Team

Like you need more time to generate 300€ right ? Do you know that a response from your team takes 2 weeks , 1 week its normal time also guru team adds 1 week and u say now you need more time to cordinate hahahah

Dear Leon Casino,

Thank you for your update. We understand that you require additional time to coordinate internally, and we appreciate you keeping us informed.

We look forward to hearing from you once you have a definitive answer regarding the requested data.

Dear Stefan and Casino Guru team,

We have just sent an email containing the requested details.

Thank you for your assistance.

Kind regards,

Leon Compliance Team

Dear endritvojvoda,

Based on the evidence we had a chance to review, we have concluded that the casino’s terms and conditions were violated.

For the reasons outlined above, we must proceed with rejecting this complaint. Thank you for your understanding. I sincerely regret that we were unable to assist you more effectively in this particular case, as our goal is always to help players resolve their issues whenever possible.

Please note that you are welcome to contact us again should you encounter any issues with any other casino in the future. Whether you have a question, a concern, or a new matter requiring review, our team remains available and ready to assist you.

Kind regards,

Stefan

Casino.Guru