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Half a year ago I joined LeoVegas Casino through here and I've been losing for a long time Expected total of 3 million yen Japanese yen

As I was told, all the documents that I couldn't do if I withdrew 1 million Japanese Yen in my first victory last week, I didn't log in to my account at first, and then I made a report and then canceled it. Finally return to your account

半年前こちら通してLeoVegas Casinoに入会して　今までずっと負けてた予想総額３００万円日本円

先週初勝利で１００万の日本円を出金したらできない書類などすべて言われたとおり最初アカウントをログインさせないでその後通報してから解除してもらったけど出金できないまま　出金したら夜また取下げずっと繰り返す　　最終的にアカウントに戻す

Dear 渡辺 ,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I apologize, but I am not sure I understand completely what happened.

Do I understand correctly that you are struggling to withdraw your winnings due to incomplete verification?

Would you be so kind and send me all the relevant communication between you and the casino together with any other supporting evidence, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Simply put, you can't withdraw

簡単で言うと出金できない

I can't withdraw the winning money

勝利金引き出せない

Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Have you tried discussing this issue with the casino? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

Account locked It is the withdrawal of the first victory

アカウントロックされました　　初勝利の出金です

All authentication completed

認証全て完了しました

Thank you very much 渡辺 for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear 渡辺,

I’m sorry to hear that you’re experiencing issues withdrawing your funds. I’ll contact the casino and see if I can help.

I would like to invite LeoVegas Casino representative to join this thread and participate in the resolution of 渡辺’s complaint.

Please

お願いいします

We would like to ask LeoVegas Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Thank you, LeoVegas Group, for the reply.

Dear 渡辺,

I’d like to kindly ask you to follow the instructions and let us know once you’ve sent the e-mail.

Perfect thank you very much.

Hope will be solved soon.

LeoVegas Group

Dear 渡辺,

Has there been any news regarding the issue? I’m extending the timer by 7 days. Kindly note that in case you don’t reply in the given time frame, I will have to reject your complaint.

Dear all,

Unfortunately, we’re forced to reject this case because 渡辺 has stopped responding to our messages and questions. Without his cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.