Librabet Casino - Zahtev za zatvaranje naloga igrača se ignoriše.

I sent the request to close the account 5 times via email, in the meantime I lost 3k, I asked for the closure several times without ever actually being closed, they are scammers

ho inviato la richiesta di chiusura conto 5 volte tramite mail , nel mentre ho perso 3k , ho chiesto varie volte la chiusura senza mai essere chiuso realmente , sono degli imbroglioni

Dear Gigimatto97,

Thank you very much for submitting your complaint. I'm very sorry to hear about your negative experience.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can reach me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika

Dear Gigimatto97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.