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Linebet stole my money

I have made a withdrawal of 4100 Egp to my Vodafone Cash account on 2 may 2025 at 9:46 Am

After just one minute, the casino marked my request as completed successfully.

Of course, I didn't receive anything, after contacting the support they sent me a proof of the withdrawal process which is a fake photo ( I will leave it in the attachments - you can see it is fake by taking a close look at the amount 4100 Egp, also you can see that the process was done on 9:45 am which is before the request)

After sending them a video of my transactions that prove I didn't receive anything, they closed my case and said that the withdrawal is successful because of the fake photo.

Dear maxw2191,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. While I see why you find this screenshot suspicious, I must emphasize that other parts also have color discrepancies, and perhaps it is this way. That being said, I agree the time part is a bit weird.

Nonetheless, I must emphasize it’s quite usual for withdrawal to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Thank you for your reply, maxw2191. I fully understand your concerns, and I assure you that we will investigate further if you do not receive your winnings. However, I would like to emphasize again we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

I still didn't receive anything

It's been 15 days since I made the request and still didn't receive anything

Thank you for your updates, maxw2191. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

Thank you.

1- Yes I did too many successful withdrawals ( I will leave my recent transactions in the attachments ) but the issue now is that a single payment agent decided to keep the money for himself and provided a fake receipt to the casino as a proof and they accepted it.

2- Yes, they asked for it before and I passed it.

3- I have received bonuses before on linebet but not during the time of this issue.

When was the last time you contacted the casino regarding your withdrawal? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Thank you very much, maxw2191, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you maxw2191 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Linebet Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

May affect their rating!!

I am sorry but You should consider them as theives and a bunch of frauds and scammers. If it just may affect their rating, they will be stupid to discuss this or return my money.

Dear maxw2191,

I have tried to contact the Linebet Casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Control Board and submit a complaint to them. The regulator states that it will not handle individual disputes between players and operators, but if you would like to try and contact them anyway, you can do so here: (https://www.gamingcontrolcuracao.org/contact) Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter