LiveWinz Casino - Dobici igrača se konfiskuju.

I am filing a complaint against Livewinz15.com, previously known as Livebet.com, operated by CW Marketing B.V.

I deposited €100 after receiving a promotional offer from the casino. I fully complied with the promotion’s terms and conditions, completed the wagering requirements, and had a balance of €1005.25 ready for withdrawal.

The casino suddenly refused to pay out my winnings without a clear explanation. They refunded only my initial deposit (€100), without asking for identity verification or closing my account.

They continue to send me promotional offers, but clearly have no intention of paying when a player wins. This is unfair and misleading. I am asking for Casino Guru’s assistance in helping me recover my legitimate winnings of €1005.25.

Thank you for help.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LiveBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share a screenshot or a link to the bonus you activated and played?
• What justification for balance confiscation have you received?
• Was your account in the casino verified?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Thank you for your answer , email sent ..

Thanks for your reply.

Did the casino close your player's account, or is it accessible to you?

Have you accumulated your balance by betting on sports exclusively?

Please let me know.

Thanks for your reply.

The casino did not close my account, they did not even request a proof of my identity

I only bet on sports and not casino.

Thank you for your reply. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Dear patron712000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru