Lizaro Casino - Povlačenje igrača je odloženo.

Hello,

After the account was opened unlawfully, the casino informed me that they would refund the amount. Unfortunately, nothing has happened since June 24th, and they are not responding to emails.

Hallo,

Nach einer widerrechtlichen Eröffnung des Kontos, wurde mir seitens des Casinos mitgeteilt, den Betrag zu erstatten. Leider ist seit dem 24.06. Nichts passiert und auf Emails wird nicht geantwortet.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with Lizaro Casino. I'm afraid I will need more information regarding your problem. Could you please elaborate? Have you requested a self-exclusion from Lizaro Casino?

Thank you in advance for your response.

Best regards,

Attila

Hello Attila,

I had my account closed due to a gambling problem, and this was confirmed to me via email. Then I received another email with a bonus credit, and the account still wasn't closed. So I deposited more money. After repeatedly requesting that the account be closed, the casino replied that the account had been closed again and that I would be refunded €385. I sent them my details, and since then, nothing has happened. They aren't responding to my emails.

Hallo Attila,

ich hatte das Konto auf Grund eines Spielproblems schliessen lassen, dies wurde mir auch per Email bestätigt. Dann kam aber wieder eine Email mit einer Bonusgutschrift und das Konto war auch nicht geschlossen. So kam es das man wieder eingezahlt hat. Nach der wiederholten Bitte das Konto zu schliessen, kam als Antwort vom Casino das der Account erneut geschlossen wurde und mir der Betrag i. H. v. 385 Euro erstattet wird. Ich habe meine Daten übersandt und seither ist nichts passiert. Auf Emails wird auch nicht geantwortet.

Hello Andi1986,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your reply. Could you please forward your original self-exclusion request? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Hello,

Correspondence was attached to the email as a PDF.

Hallo,

Korrespondenz wurde als pdf an die email angehängt.

Dear Player,

Unfortunately, I would like to inform you that since this casino has multiple cases closed as "No Reaction Policy," we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Lizaro Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number.

We strictly recommend staying away from Lizaro Casino. I wish I could be of more help. The casino can reopen this complaint anytime.

As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods.

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.