Locowin Casino - Povlačenje igrača je odloženo.

Hello, I currently have a withdrawal pending with Locowin. It hasn't been processed for four weeks. They requested documents to verify my credit card, which they received. To this day, I haven't received any feedback on the verification process. I'm 100% verified, both by Locowin and themselves. I'm really at my wit's end. Live chat keeps telling me it can take a few days for my verification to be completed. I haven't heard anything since. I've given up hope of ever getting the money. Has anyone else experienced this and can offer any advice?

Hallo, ich habe momentan eine Auszahlung bei Locowin. Diese wurde seit 4 Wochen NICHT bearbeitet. Dokumente zur Prüfung meiner Kreditkarte wollten sie haben, haben sie auch bekommen. Bis heute keine Antwort über die Prüfung bekommen. Verifiziert bin ich zu 100%, auch von Seite von locowin. Ich weiß langsam echt nicht mehr, was ich machen soll. Live Chat vertröstet mich immer nur, das es einige Tage dauern kann bis meine Prüfung abgeschlossen ist. Bis heute nichts mehr gehört. Ich glaube nicht mehr daran, das Geld zu bekommen. Hat jemand schonmal damit Erfahrungen gemacht und kann mir helfen ?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

Dear Tobilolkind1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru