London Casino - Povlačenje igrača je odloženo.

Ladies and Gentlemen

I requested a withdrawal a few days ago. I immediately submitted my documents for verification. There was neither a notification nor a confirmation of the withdrawal request.

Sehr geehrte Damen und Herren,

Ich habe vor einigen Tagen eine Auszahlung beantragt. Meine Dokumente für die Verifizierung habe ich sofort eingereicht. Es kam weder eine Benachrichtigung noch eine Bestätigung der Auszahlunganfrage.

Hello Klaus91,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with London Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you request for the withdrawal? When was the last time you contacted the casino and did they respond to you since? Did you accumulate your balance from real money or did you use any kind of bonus?

Please note that we usually advise to wait at least 14 days for the first withdrawal to be processed as it may take longer in some casinos to finish the verification process.

Looking forward to your answer.

Regards,

Nick

Hi Nick,

The withdrawal request was now 4 days ago. Identification made directly on the website.

I've messaged them 3 times through their website but never got a response. The credit comes from real money.

I don't even get a response. Neither for verification nor for anything else.

Hi Nik,

Die Auszahlungsanfrage war mittlerweile 4 Tage her. Identifikation habe direkt auf der Webseite gemacht.

Ich habe denen bereits 3 Mal eine Nachricht über deren Webseite geschrieben, aber nie eine Rückmeldung bekommen. Das Guthaben stammt aus echtem Geld.

Ich bekomme ja nicht einmal eine Rückmeldung. Weder zur Verfizierung noch zu etwas anderem.

The case was closed. It's all ok.

Thanks for the help.

Der Fall wurde erledigt. Alles gut.

Danke für die Hilfe.

Thank you Klaus91 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick