Loyal Casino - Igračev bonus nije aktiviran.

Loyal casino hands away !!!

10.07.2020, at 01:02 a.m. # 1

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Just stay away from THIS casino. Offer 200% Welcome Bonus plus 100 Free Spins, which you don't get. Is supposed to be automatically booked with the first deposit. Nothing has happened. Paid in and no bonus yet. The live chat is only a bot and because of 24/7. From 11 a.m. to 11 p.m., then it is shift. Support emails are either not answered at all or you are put off. The lady I could talk to IM CHAT for a short time advised me to play with the deposit. It's almost FRAUD.

The terms and conditions state that if you don't get bonuses for whatever reason, you cannot play with the deposit if you want to have the bonus booked later.

All in all very, very, very unprofessional and the best thing to do is to stay away from this casino.

Loyal Casino Hände Weg!!!

10.07.2020, um 01:02 Uhr#1

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Lasst bloß die Finger weg von DIESEM casino. Bieten 200% Welcome Bonus plus 100 Freispiele an, den man aber nicht bekommt. Wird angeblich automatisch beim first deposit gebucht. Nichts ist passiert. Eingezahlt und bis jetzt kein Bonus. Der live chat ist nur ein Bot und von wegen 24/7. Von 11 bis 23 Uhr, dann ist Schicht. Support Emails werden entweder gar nicbt beantwortet oder man wird vertröstet. Die Dame die ich mal kurz IM CHAT sprechen konnte, riet mir doch erstmal mit der Einzahlung zu spielen. Das ist ja schon fast BETRUG.

Die AGB's besagen, wenn man Bonis aus was für Gründen auch immer nicht bekommt, darf man mit der Einzahlung nicht spielen wenn man den Bonus noch nachträglich gebucht haben möchte.

Alles in allem sehr sehr sehr unprofessionell und am besten lässt man die Finger von diesem Casino. 

Dear Kathleen,

Thank you very much for contacting us. I’m very sorry to hear about your negative experience. Please understand, that we can’t penalize the casino for not giving you a registration bonus automatically. Could you please advise which payment method you have used to deposit funds into your account? Furthermore, please confirm that you haven’t redeemed any promotional offers in this casino in the past. Have you received your bonus after contacting casino live support?  

Thank you in advance for your reply. I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Petronela

I confirm that I have never played with / in this casino, so I have never used a bonus from this casino. I paid in via Paysafe. The whole thing is now so far that I should verify myself in order to get a bonus. Whatever I tried. Multiple ... My passport is accepted, as is my registration confirmation (just fresh because I just moved), but it fails because of a photo of me with this registration confirmation. Supposedly too dark, too blurred what ever ... not understandable for me because the pictures are all sharp, just like me and everything else is clearly visible. The same camera with which I also shot the other pictures .... All in all, several supporters answered me, each of whom asked me again to describe my request, etc. I just feel kidnapped and held out. If the casino deals with all new customers like this, well then good night

Ich bestätige das ich noch nie mit/in diesem Casino gespielt habe, somit also auch noch nie einen Bonus dieses Casinos in Anspruch genommen habe. Eingezahlt habe ich via Paysafe. Das Ganze ist inzwischen soweit, das ich mich, um einen Bonus zu bekommen, verifizieren soll. Was ich auch versucht habe. Mehrfach... Mein Pass wird akzeptiert,ebenfalls meine meldebestatigung (ganz frisch denn gerade erst umgezogen) ,allerdings scheitert es an einem Foto von mir mit dieser Meldebestatigung. Angeblich zu dunkel, zu unscharf what ever...fur mich nicht nachvollziehbar weil die Bilder allesamt scharf sind, genau wie ich und alles andere gut zu erkennen ist. Dieselbe Camera mit der ich die anderen bilder auch geschossen habe.... Alles in allem antworteten mir mehrere Supporter die mich jeder erneut um Schilderung meines Anliegen baten etc. Ich fühle mich einfach nur veräppelt und hingehalten. Wenn das Casino mit allen Neukunden so umgeht, na dann Gute Nacht

Thank you very much Kathleen for providing all the necessary information. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Kathleen,

I looked at your complaint and will do my best to help you. Before we can move further with this case can I ask you, is your accoount fully verified now? Does Loyal casino accept your photo? Thank you in advance for the reply.

Dear Kathleen,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.