LTC Casino - Igračev bonus je poništen.

I received an email stating I had a cash bonus added to my account. It was a Black Friday bonus. It was sent on the 23rd stating I had two days to claim the bonus. I didn’t read it until the 24th then quickly went to the website to see what it was about. I went under promos and nothing was there. I then looked under bonus history and that’s when I seen the 1 LTC bonus was canceled. I then reached out to support and asked how to claim the bonus and that’s when I was told there was a waging error with the bonus so they all were canceled and a new bonus will be released soon. At that time I felt as if they were blowing smoke. For one it’s not their first time doing a bonus like this. And second there would have been a follow up email stating to disregard the first email about the bonus and a new one will be released shortly. That and they would have already had a replacement out for customer service. Well support rudely ended the chat when I asked these questions. I then repeated reached out each day just so I wouldn’t miss out on the new bonus. And was continued to be told the new bonus would be released soon but no time on when. Well today I reached out again. But this time I was told the bonus expired. Well wait how can it expire if there was a wagering error with the bonus. I went on to ask questions to make sure I was referring to the same bonus. And we were. I then asked well if it why would it be expired if it was canceled to begin with. And when I told him what the other agent said to me. His story changed to well only certain players qualified for this bonus. And I replied yes and I was one because I was emailed and I had the bonus but was canceled by yall. And if I didn’t qualify for it that would have been said the first time. Instead of it having a wagering issue. I’m sick of these casinos thinking they can just do whatever without any consequences. It’s not right for them to do whatever they want and feel like nothing will happen. It needs to change. They need to be held accountable when they lie and play games with players. I mean if they lie about something like this. Then how do we know they aren’t lying when they say they have no influence on how a game plays. And that goes for all the sites.

Dear landchobbies4u,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. We regret to inform you that we are unable to compel casinos to give any bonuses, especially if they have already expired. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply. It is important to note that casinos are not obligated to offer any benefits to their players and may exclude individuals from any bonus without prior notification. While we understand the importance of keeping customers informed about any changes that may impact their player experience, we do not intervene in these matters and allow casinos to make their own decisions regarding who receives bonuses and who does not. I apologize for not being able to provide more assistance in resolving this case.

Please let me know if there is anything else I can assist you with, or if this complaint may be closed.

Thank you for your understanding.

Best regards,

Kristina

No it wasn’t expired when I went to claim it. It was the next day after I received the email. Which I still had another day to claim it.

I don’t understand why not. It’s no different than given a promo that I paid for. As I am a paying customer that was given this promo because of such. Just like when given free spins once a day for depositing customers. Then being refused to do so.

I went to claim the bonus before it expired where I was lied to telling me there was an issue with it and another one would be released when clearly they took it upon themselves to remove it and then lie to me about it. It doesn’t matter if it was a bonus or whatever. It’s the sure principle that they removed funds from my account without my permission then lied about what happened. And should be held accountable for such. I mean they aren’t allowed to adjust my balance for no reason correct. Specially if I’m all within the guidelines of it.

Thank you for your reply, landchobbies4u. I understand your frustration. However, as I explained, we are not in a position to force casinos to give you any bonuses, especially not those that do not require deposits to be activated. Of course, ideally, you should not receive promotional emails with bonuses you are not eligible for, but issues like this sometimes happen as these emails are usually sent out to many players at once. Nonetheless, we prefer that players cannot play with such bonuses at all, because it happens way too often that they can, but then casinos confiscate winning accumulated with these offers.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.