Lucky Hunter Casino - Igračeva sredstva su konfiskovana.

I am writing to formally complain about the unjust seizure of my deposited funds in my casino account

I made deposits of 4000€ into my account and engaged in gameplay, during which I incurred a significant net loss. At no point did I generate any winnings. Despite this, lucky hunter have seized my entire 3500€ balance, claiming a violation of their terms and conditions.

I strongly dispute the fairness and legality of this action. The funds in question represent my own deposits, not any winnings generated through gameplay. Withholding or confiscating my original deposits — especially when i was in a net loss position — is unreasonable and unfair. I understand that if winnings had been generated, the casino might be entitled to seize those winnings in case of a terms violation but thats not the case. Even if you believe a terms violation occurred, this does not entitle the Lucky hunter to retain funds that never belonged to the casino in the first place.

I therefore demand the immediate refund of my remaining balance to my original payment method(s).

Should you fail to return my deposits, I will have no choice but to escalate this matter further. This includes filing complaints with relevant gambling regulatory authorities and consumer protection organizations in my jurisdiction.

Thank you for your immediate attention.

regards,

[Redacted]

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear xte123,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Are you currently able to access your account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hei! I was playing slots 100% of the time. No im not able to login to my account, its locked. I did not generate any winnings with bonus, all money was raw money without bonus and did not generate winnings with raw money neither.. I ended up in net loss as i said before.

Dear xte123,

Thank you for your reply. Kindly describe your gaming style in more detail (for example, bet sizes, frequency of play, or any noticeable changes during the play).

Additionally, could you please forward any additional communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

I was buying bonuses from le bandit with 1€ bet, nothing suspicious or noticeable changes during game play. Lucky hunter have had issues with other players before so its not first time some of these curacao licensed casinos are trying to seize funds without any reason. I dont have any other communications with the casino other than they informed that my account is closed via administration and regarding that i have broken anti fraud terms even tho i have not done any suspicious activities, i deposited 4000€ raw money and did not take any bonuses, bought le bandit bonus buys with 1€ bet and tried to withdraw my 3500€ remaining balance (500€ loss). I tried to ask two times via email if they will refund the remaining balance but no answers heard so i had to make an complaint.

Dear xte123,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello xte123,

I'm Michal, and I have taken over this complaint. I have reviewed this case, and I will reach out to the casino to gain further insight into this issue and to explore how I might be able to assist.

I would like to invite Lucky Hunter Casino to join the conversation.

Dear Lucky Hunter Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me at michal.k@casino.guru for an independent review.

Thank you in advance.

Dear Michal,

Thank you for your attention to this case.

We have sent you a detailed summary of our findings and position via email, together with the relevant background information supporting our decision.

Should any further clarification be required, we remain at your disposal.

Dear Lucky Hunter Casino,

Thank you for the information and evidence provided for our independent review.

Dear xte123,

Following a comprehensive review of all available information and the evidence gathered during our investigation, I regret to inform you that we are unable to proceed further with this case.

Compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements is a fundamental obligation across the gambling industry and forms an essential part of every player’s responsibilities.

Unfortunately, in this instance, you do not meet these requirements, and your conduct was found to be in breach of the rules communicated to you by the casino team. You agreed with the casino T&Cs upon registering your account.

As a result, based on the information and evidence available to us, we have no alternative but to reject this complaint as Unjustified since the violation of the casino rules has been confirmed and the Lucky Hunter Casino management acted in accordance with their Terms and Conditions.

You certainly have the right to disagree with this conclusion and can reach out to the casino licensing authority or the relevant body in your country if you still feel justified in your position, but we are unable to offer any additional assistance regarding this issue. Feel free to let me know of the licensing authority decision should you opt for this route at michal.k@casino.guru.

I strongly recommend that you take some time to read, understand, and most importantly, follow the casino’s terms and conditions to avoid similar situations in the future.

Should you encounter any issues with this or any other casino in the future, please feel free to reach out to us, and we will try our best to help.

Best regards,

Michal

Casino Guru