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I am writing to formally complain about the unjust seizure of my deposited funds in my casino account

I made deposits of 4000€ into my account and engaged in gameplay, during which I incurred a significant net loss. At no point did I generate any winnings. Despite this, lucky hunter have seized my entire 3500€ balance, claiming a violation of their terms and conditions.

I strongly dispute the fairness and legality of this action. The funds in question represent my own deposits, not any winnings generated through gameplay. Withholding or confiscating my original deposits — especially when i was in a net loss position — is unreasonable and unfair. I understand that if winnings had been generated, the casino might be entitled to seize those winnings in case of a terms violation but thats not the case. Even if you believe a terms violation occurred, this does not entitle the Lucky hunter to retain funds that never belonged to the casino in the first place.

I therefore demand the immediate refund of my remaining balance to my original payment method(s).

Should you fail to return my deposits, I will have no choice but to escalate this matter further. This includes filing complaints with relevant gambling regulatory authorities and consumer protection organizations in my jurisdiction.

Thank you for your immediate attention.

regards,

[Redacted]

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Dear xte123,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Are you currently able to access your account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hei! I was playing slots 100% of the time. No im not able to login to my account, its locked. I did not generate any winnings with bonus, all money was raw money without bonus and did not generate winnings with raw money neither.. I ended up in net loss as i said before.

Dear xte123,

Thank you for your reply. Kindly describe your gaming style in more detail (for example, bet sizes, frequency of play, or any noticeable changes during the play).

Additionally, could you please forward any additional communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

I was buying bonuses from le bandit with 1€ bet, nothing suspicious or noticeable changes during game play. Lucky hunter have had issues with other players before so its not first time some of these curacao licensed casinos are trying to seize funds without any reason. I dont have any other communications with the casino other than they informed that my account is closed via administration and regarding that i have broken anti fraud terms even tho i have not done any suspicious activities, i deposited 4000€ raw money and did not take any bonuses, bought le bandit bonus buys with 1€ bet and tried to withdraw my 3500€ remaining balance (500€ loss). I tried to ask two times via email if they will refund the remaining balance but no answers heard so i had to make an complaint.

Dear xte123,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello xte123,

I'm Michal, and I have taken over this complaint. I have reviewed this case, and I will reach out to the casino to gain further insight into this issue and to explore how I might be able to assist.

I would like to invite Lucky Hunter Casino to join the conversation.

Dear Lucky Hunter Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me at michal.k@casino.guru for an independent review.

Thank you in advance.