Lucky Hunter Casino - Povlačenje igrača je odloženo zbog verifikacije.

Good day, I have a question. I verified everything they asked of me, but more and more questions keep coming up. I verified my identity so I could make the withdrawal, but now they want a bank statement or a debit card. I sent that, but it keeps getting rejected. I've tried several times to withdraw the money. Sincerely,

Schönen guten Tag es geht darum ich hatte alles verifiziert was die von mir wollten es kommt aber immer mehr dann habe ich mich verifiziert dass ich die Auszahlung machen kann aber jetzt wollen die von mir im bankauszug oder eine Kontokarte das habe ich auch geschickt aber es wird immer wieder abgelehnt ich versuche seit mehrmals schon das Geld auszuzahlen mit freundlichen Grüßen

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear leuchten,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly did you send the last one?
• Have you been informed of a reason why your bank statement and bank card are being rejected, please?
• Could you please provide the exact date of your initial verification request?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Katarina

Hello, I have uploaded my bank card, bank statements, and various other documents.

And I just saw that Justina is standing there, Heike w*********** should actually be there.

Best regards

Heike w*********

Hallo ich habe meine Bank Karte hoch geladen Kontoauszüge verschiedene papiere.

und ich habe gerade gesehen da steht Justina da sollte eigentlich Heike w*********** hin.

Mit freundlichen Grüßen

Heike w*********

Dear leuchten,

thank you for your reply.

• Could you please clarify your message, please?

Additionally, I believe you have not answer questions that I asked. Could you do so, please?

• Have you been informed of a reason why your bank statement and bank card are being rejected, please?
• Could you please provide the exact date of your initial verification request?

Looking forward to your response.

Katarina

Hello, the matter was resolved yesterday; the money was sent yesterday.

Thank you so much, please close the case.

Hallo das Anliegen hat sich gestern erlegt das Geld wurde gestern los geschickt

lieben Dank bitte den Fall schließen

Dear leuchten,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Katarina

Casino.Guru