Lucky Owl Club Casino - Igrač ima poteškoća sa podizanjem dobitaka.

Require me to make a £25 deposit to withdraw £55 , they have not asked for any kyc verification I said I can submit proof of identify and proof of address , they literally ignore everything you say and coerce you to make a deposit , this doesn’t seem right to me it’s a scam to trap my money I’m sure of it any Uk registered casino would accept proof of identity and proof of address and just simply verify your card… please help Luckyowl casino

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Luckyowlclub.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous deposits in this casino?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Stoney24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru

We’ve reopened this complaint at the request of Stoney24. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Player's message:

Require me to make a £25 deposit to withdraw £55 , they have not asked for any kyc verification I said I can submit proof of identify and proof of address , they literally ignore everything you say and coerce you to make a deposit , this doesn’t seem right to me it’s a scam to trap my money I’m sure of it any Uk registered casino would accept proof of identity and proof of address and just simply verify your card… please help Luckyowl casino

Dear Stoney24,

Please note that if you haven't made any previous deposits in the casino, it's quite common for online casinos to require a minimum qualifying deposit to verify the payment method that wasn't previously used.

Please let me know whether there are any obstacles in completing the deposit and later requesting a payout of winnings.

Looking forward to your reply.