Lucky7even Casino - Igrački račun je zatvoren, dobici konfiskovani.

I deposited $150 CAD and won on my first deposit. I did not use a bonus and tried to withdraw my winnings of $400. They instantly closed my account after providing verification documents. I then recieved a message saying the administrator closed it and it cannot be reversed. They said they would provide a refund of my deposit only. they did not give an explanation as to why. I want my winnings

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear bigdaddygambler,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Could you please clarify which verification documents you have already submitted before you lost access to the account?
• Were there specific terms and conditions you agreed to which may have impacted your ability to withdraw winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear bigdaddygambler,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra