LuckyBlock Casino - Račun igrača je zatvoren, a sredstva konfiskovana.

Dear Casino Guru ,

I kindly ask for your assistance regarding a serious issue with Lucky Block Casino. My username is < username removed >. I deposited $23,000 USD via my wallet, and after my winnings, the total amount reached $43,000 USD.

When I attempted to withdraw my funds back to my wallet, my withdrawal requests were repeatedly denied. The casino requested verification multiple times, which I submitted, but my requests were still refused. Support has not provided any clear explanation for why I could not withdraw my money. The account balance remained pending the entire time.

Eventually, my funds disappeared from my account, and I received a notification that my account had been deleted.

I am requesting your help because the casino’s support refuses to assist or provide a clear reason for withholding my funds. 

Thank you very much for your time and support. I would like to provide further clarification regarding my previous statement.

Firstly, I want to emphasize that I have always acted in good faith and have adhered to all of the casino’s rules and requirements. I did not use any welcome bonuses or promotional offers, and this is the only account I have ever created on the platform.

I made a significant deposit, which was intended to be used responsibly. However, my account was closed, and my funds were confiscated without any clear or specific explanation. This is particularly distressing because the funds represent my personal savings, and I am going through a challenging time in my life.

Given these circumstances, I kindly request that the casino provides a clear and detailed explanation of the actions taken. I would also appreciate it if the casino could provide evidence supporting the reasons for the closure of my account and the confiscation of my funds.

I am confident that the matter can be resolved fairly and transparently, and I respectfully ask AskGamblers to ensure that the casino provides a prompt and fair resolution to this situation.

Thank you for your attention and assistance.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which identity documents did you submit to the casino for the KYC verification? Have any of your documents been reviewed and approved?
• What types of games did you play with the money you deposited?
• Did you make one deposit only, or did you deposit the $23,000 in several smaller transactions?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika