Ludios Casino - Povlačenje igrača je odloženo.

Every time I contact Ludios about my delayed withdrawal they name a different scheduled payment date. And I never receive money on the date they mention. They can't say when I'll receive my money just come up with excuses all the time

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Dear hrplayer81,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus? Which one?
• Could you please share with me your communication with the casino and a screenshot of your pending withdrawal request as evidence of the incident? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi. Yes, I'm verified on the site. Moreover, I had withdrawals with them before and everything was okay. I had a win with deposit match bonus.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear hrplayer81,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas