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I would like to file a complain against Lvbet.com as this company just stole my balance of 2589€.

I made deposit of 1000€ over my skrill account, and 24.03.2026 was kyc requested on me.

I got my account fully verified on 27.03.2026, meanwhile I accumulated balance of 2589€ so I wanted to withdraw it to my skrill.

On 01.04.2026 my withdrawal of 2500€ was canceled due "technical" issues so I requested it once again and on 07.04.2026 I found out that my account has been closed and balance seized.

This shows that casino first didn't want to withdraw my money and later they just confiscated it. This is pure scam.

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Dear krump83,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Can you provide any screenshots or documentation of your KYC request on 24.03.2026 and the verification confirmation on 27.03.2026?
• What specific reasons were provided by the casino for the cancellation of your withdrawal on 01.04.2026?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Hello Petra, I attached all documentation related to my account activities,

I was focused on casino games and sports.

About the canceled withdrawal there was no specific reason of cancellation despite general "technical issues", a screenshot related to this is attached.

I also lodged an internal complaint, but they rejected my appeal for even refunding a my deposit of 1000€.

Thank you for your reply and for providing the previous details, krump83.

• Did you accumulate your winnings with or without an active bonus?
• Could you provide any additional evidence/communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

I never used any bonuses.

I uploaded already all evidence and communication with the casino in previous post but I sent you again all emails as forwarded messages to provided mail.

I'm sending there also proof of my deposit.

Dear krump83

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear krump83,

I sincerely apologize for the inconvenience you are experiencing due to your account being blocked. I will reach out to the casino promptly to address and resolve this issue. Additionally, I would like to extend an invitation to a representative from LVbet Casino to join this discussion and assist in resolving this matter.

Dear LVbet Casino,

Could you kindly clarify the reason behind the player's account blockage? Furthermore, we would appreciate it if you could provide any supporting evidence. Please feel free to include your statement and any relevant documentation here, or you may send it directly to my email address at jana.k@casino.guru.

Thank you in advance for your cooperation and assistance.

Kind regards,

Jana

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the MADRE – an alternative dispute resolution service (https://madre-online.eu/) and submit a complaint to them. It collaborates with the Gaming Authority and has better options and tools to help players. The next step would be contacting the Maltese Gaming Authority itself (https://www.mga.org.mt/). Please let me know if you need help with filling the form or how the ADR responded if you can do this on your own (jana.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Jana