Magius Casino - Nagrada igrača je odložena.

I collected 10 out of 10 of the collection cards and am supposed to get 300$ but they’ve been saying they’re fixing it since mid June ! Fixing the fact that it says I only have 2 out of 10 but clearly all the boxes are checked off

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you completed any other card collections at this casino?
• Have you received any notifications or email confirmations stating that you fulfilled all the requirements to collect each of the cards in the collection?
• When did you first notice the bug affecting your card collection? Did the progress bar glitch immediately after you collected the second card?
• When was the last time the casino communicated with you regarding a fix for the issue affecting your card collection?
• Have you experienced any similar issues at this casino in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika