Magius Casino - Povlačenje igrača je odloženo.

Hello.

On October 24, 2025, I requested a withdrawal from my account. The casino website's verification tab states that my account does not require verification. The bank account listed is the same bank from which the deposit was made. The bonus was fully redeemed. The casino's terms and conditions state that withdrawals via bank transfer take 3 to 5 business days. After attempting to contact the casino, I receive the same message. The entire team is handling my request. Another time, support lied to me, saying they'd send a special note to the finance department to expedite my withdrawal. To no avail. I also contacted support about the specific reasons for such a long delay, and I received the same response as when I logged in via chat. Today marks the 15th day since the withdrawal request. I'm irritated and at the same time afraid I've been scammed.

Thank you for your help.

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Dear turkot,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have not provided any documents to casino yet?
• Can you please provide any communication from the casino, such as emails or messages, regarding the status of your withdrawal? You can send it to my email address: petra.h@casino.guru, or post screenshots in this thread.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Dear Petra,

No I did not have any succsesful withdrawals on this casino, its my first time.

I do confirm, that did not provide any documents to the casino. They didnt ask for it.

Ill uplaoad screenshot from the email tyhey send me after asking them what is happening.

Thank You for Youre time and help

Best regards

Turkot

Dear turkot

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Romi, (romana.r@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Magius Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Magius Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear turkot,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Romi