Malina Casino - Igrač tvrdi da mu je isplata odložena.

Hello, I won the Wonderpot at Malina Casino on March 14, 2026. I immediately requested a withdrawal. Currently, I have €879,000 in my account and €1,500 is pending in three withdrawal requests. Last Thursday, I was asked to complete a verification process, and I sent all the necessary documents. I have repeatedly inquired via email about the status of the verification. Support is only giving me empty promises. I would be happy to send you screenshots or emails. I hope you can help me and that I receive my money. I don't know my casino username; I connected via PlayID. Sincerely, Marcus

Hallo, ich habe am 14.03.2026 den Wonderpot im Malina Casino gewonnen. Daraufhin direkt eine Auszahlung beantragt. Aktuell befinden sich 879000€ auf meinem Konto und 1500€ sind in 3 Ausstehenden Abhebungen zur Bearbeitung. Letzte Woche Donnerstag wurde ich dann gebeten eine Verifizierung zu machen, ich habe alle Dokumente gesendet. Nun habe ich des öfteren per Email nachgefragt wie weit die Verifizierung ist. Vom Support werde ich nur mit leeren Versprechungen hingehalten. Gerne kann ich Ihnen Screenshots oder Emails zukommen lassen. Ich hoffe das Sie mir helfen können und ich mein Geld erhalte. Meinen Benutzernamen in Casino kenne ich nicht, ich habe mich pber Playid mit dem Casino verbunden.Mfg Marcus

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Dear supermann78,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear supermann78,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, thank you for your reply. Unfortunately, nothing has changed. I keep being told that my documents have been forwarded to the relevant department for verification and that I should receive an email shortly. This still hasn't happened. It seems to me that they're just sending out standard emails. I also asked if any further documents were required, but I haven't received any response. I submitted the same documents that I've used to verify my identity at several other casinos. So that shouldn't be the problem. I am very grateful for your help! Sincerely,

Hallo, danke für Ihre Antwort, leider hat sich noch nichts getan. Mir wird ständig gesagt das meine Dokumente an die zuständige Abteilung zur Verifizierung übermittelt wurden und ich in Kürze eine Email erhalten sollte. Dies ist immernoch nicht passiert. Mir scheint es so das einfach Standard Emails verschickt werden. Ich habe auch gefragt ob noch mehr Dokumente benötigt würden, darauf erhalte ich gar keine Antwort. Ich habe die gleichen Dokumente übermittelt mit denen ich mich schon bei etlichen anderen Casinos verifiziert habe. Daran sollte es also nicht liegen. Ich bin Ihnen sehr dankbar für Ihre Hilfe! Mfg

Hello, thank you for your reply. Unfortunately, nothing has changed. I keep being told that my documents have been forwarded to the relevant department for verification and that I should receive an email shortly. This still hasn't happened. It seems to me that they're just sending out standard emails. I also asked if any further documents were required, but I haven't received any response. I submitted the same documents that I've used to verify my identity at several other casinos. So that shouldn't be the problem. I am very grateful for your help! Sincerely,

Hallo, danke für Ihre Antwort, leider hat sich noch nichts getan. Mir wird ständig gesagt das meine Dokumente an die zuständige Abteilung zur Verifizierung übermittelt wurden und ich in Kürze eine Email erhalten sollte. Dies ist immernoch nicht passiert. Mir scheint es so das einfach Standard Emails verschickt werden. Ich habe auch gefragt ob noch mehr Dokumente benötigt würden, darauf erhalte ich gar keine Antwort. Ich habe die gleichen Dokumente übermittelt mit denen ich mich schon bei etlichen anderen Casinos verifiziert habe. Daran sollte es also nicht liegen. Ich bin Ihnen sehr dankbar für Ihre Hilfe! Mfg

Dear supermann78, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla