Malina Casino - Povlačenje igrača je odloženo.

So i deposited on this casino at around the 9th of May and I used it for live casino and a bit sportsbetting.

I have requested a withdraw attempt at the 11th of this Match and despite me being completely willing to send any KYC document via email, that will verify my account and accelerate the payout process they havent requested any documents and keep telling me to wait and wait without giving me any real update regarding my withdraws.

I used this casino because of the 9.1/10 rating that casinoguru has rated them with so please help me out get my money.

We are going to week3 now waiting for my funds when they claim to be giving payouts within 3 business days.

If you have any doubts of my claims i can provide all screenshots of the withdrawals and the fact that I am waiting 3weeks nearly for my funds.Just let me know and i will send them to you.

Dear tzogadoros,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Malina Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you made any successful withdrawals before?  
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used for your deposits?
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear tzogadoros,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Have you received any update requesting you to do the KYC, please?

Looking forward to your reply.

Katarina

Greetings ,

I have many screenshots of the payouts and the generic answers that they provided me each time i answered them regarding the payouts.

However it looks like this wont be necessary since they paid me most of my balance already yesterday.

I have gotten paid 1500euros (three withdrawals of 500e each) and i still have a pending 300e withdrawal which i assume that it will get paid out to me in 1-2 weeks.

So you may close this complaint and settle it as resolved I guess.

Thank you if you helped me in any way.

Dear tzogadoros,

thank you for your reply.

I am pleased to hear that you have received the funds.

Could you please confirm whether you have also received the remaining €300?

Looking forward to your reply,

Katarina

Dear tzogadoros,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru