Malina Casino - Povlačenje igrača je odloženo.

HELLO, I made a withdrawal and they didn't approve it. 18 days have passed, I didn't go through verification, it's not required, I placed a bet, it won and I made a withdrawal, I've been waiting for a very long time, they constantly tell me that there's a delay, they do nothing.

ЗДРАВСТВУЙТЕ, Я ЗДЕЛАВ Вывод средств они не одобрили, прошло 18 дней , верификацию не проходил не требуется, я ставил ставку она выграла и ЗДЕЛАВ вывод средств, жду очень долго,они отвечают постоянно мне что меня задержка, ничего не делают

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please clarify how many pending withdrawals you currently have?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I told you at the beginning that I won the bet and that the withdrawal was real money. Yes, I waited a month or more to make the withdrawal. I sent you a screenshot. Didn't you see two pending withdrawals?

Я вам написал в начале что виграл ставку и зделав вывод средств ето реальны деньги, да я делав вывод средств ждал 1 месяц или больше, я вам скидувал скриншот ви что не видели? 2 ожидающи вывода

Thank you very much for your reply. When was the last time you contacted the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post screenshots here. Thank you in advance.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear koselapavlo,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina