Malina Casino - Povlačenje igrača je odloženo.

I am formally filing a complaint against Malina Casino regarding my pending withdrawal of 178 USD in USDT. This transaction has been delayed for over two weeks. Customer support has repeatedly informed me that the withdrawal would be processed, but the crypto has not arrived in my destination wallet. Please help resolve this immediately

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Dear Uyscuti15,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that your account is fully verified?
• Have you accumulated your winnings with or without an active bonus?
• Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Hello, thanks for the response.

This is my very first withdrawal.

I dont think my account would need verification because that's what it says on the page for verification

I never used a bonus

I dont have any screenshots of conversations with them, didn't occur to me to save them, but they are all saying the same thing. That there is so much withdrawal pending and that mine would be processed soon

I have chatted the support this morning to get a correspondence with them

Dear Uyscuti15

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samko, (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Thank you

Dear Uyscuti15,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Malina Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Malina Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Hello Samuel, thanks for your help.

There has been no communication from them

Payment hasn't been made as well

an update, now I can't login

Hello everyone,

Dear Uyscuti15,

thank you for keeping me informed. I also appreciate you letting me know that you are now unable to access your account. At this stage, let's wait for the casino's response, as their explanation should help clarify both the withdrawal delay and the account access issue. Once we receive their position, we will be in a much better position to determine the appropriate next steps.

Dear Malina Casino,

could you please provide an update regarding the player's case? In particular, I would appreciate clarification on the delayed withdrawal as well as the reason why the player is currently unable to access their account.

I will await your response.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Uyscuti15,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Samuel