Malina Casino - Povlačenje igrača je odloženo zbog ponovljenih problema sa verifikacijom.

Verification keeps getting rejected, even though I have uploaded the correct documents. After a week, support told me the payout was processed and would be available the following Monday. Two hours later, they knew nothing about it and asked me to verify again, this time via email.

This is about malinacasino, which has a license from Malta.

I do not receive any response via email.

Verifizierung immer wieder abgelehnt. Obwohl ich die richtigen Dokumente hoch geladen habe. Support hat mir nach einer Woche erzählt Auszahlung wäre raus und es am Montag drauf. 2h später wusste man nichts mehr davon und ich sollte mich erneut verifizieren nur jetzt per Mail.

es handelt sich um das malinacasino mit einer Lizenz aus malta

per e mail erhalte ich keine Antwort

Dear Patrick0136,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Have you received any comments from the KYC department as to why your documents haven't been accepted?
• Have you received specific recommendations on what information the documents should contain?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

My verification was always rejected...with the same documents. I made two deposits, one with LTC, where I made them a screenshot, and one with a credit card, where I gave them my complete account statements for the month plus an extra detailed view of the individual payments. They are deliberately delaying this and rejecting these documents. Then I was told in the chat on Friday that everything had been sent and I was verified and my money would be there on Monday. When I asked why it wasn't on my page, they said it would be updated during the evening. 2 hours later I was told in the chat that I could only verify by email and that no money had been sent. I have everything as a record. I have been waiting for my payout for 9 days and for my verification for 7 days.

Mein meine Verifizierung wurde einfach immer abgelehnt …mit den gleichen Dokumenten. Ich hab zwei Einzahlungen gemacht eine mit Ltc da hab ich denen ein Screenshot gemacht und eine mit Kreditkarte da hab ich ihnen meine kompletten Konto Auszüge vom Monat plus eine extra detaillierte Ansicht der einzelnen Bezahlung. Die zögern das mit Absicht raus und lehnen diese Dokumente ab. Dann wurde mir im Chat am Freitag erzählt das alles raus ist und ich verifiziert bin und mein Geld am Montag drauf ist. Als ich fragte warum es nicht auf meiner Seite steht hiess es wird aktualisiert im laufe des Abends . 2 h später wurde mir dann gesagt im Chat das ich nur noch per Mail verifizieren kann und dass kein Geld raus ist. Hab ich alles als Protokoll. Seit 9 tagen warte ich auf meine Auszahlung und seit 7 Tagen auf meiner Verifizierung

that was on Friday

des war am Freitag

I have submitted this, you can see for yourself

das hab ich eingereicht sie sehen selber

So I uploaded everything in PDF I'll send you a screenshot of what I sent

Also ich hab alles in pdf hoch geladen ich schick ihnen mal einen Screenshot von dem was ich geschickt hab

It's done, it worked

Es hat sich erledigt es hat geklappt

Please withdraw complaint

Bitte Beschwerde zurück ziehen

Dear Patrick0136,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru