Malina Casino - Povlačenje igrača se više puta odbija.

I have trying to contact the customer service regarding my withdrawal of $1800 plus $1000 in my wallet. They are keep rejecting my withdrawal every second day and I’m trying to contact my VIP manager. She is not responding at all. I have copies of the email she is not responding all I get every time as my withdrawal is been rejected. No answers has been given when I tried to contact the customer service. They gave me same answers that it can be a glitch. It can be this. I can do the withdraw again, and I put a new request, and after 24 hours or 48 hours, it rejects again I go to customer service again to find an appropriate answer for the situation. Why my withdrawal has been rejected, but same answers. Automated answers are being given that it could be a glitch blah blah, but I am not getting an answer. My money is being held with them from past one week.

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Dear Sahib13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas