Mega Dice Casino - Račun igrača je zatvoren sa zaplenjenim sredstvima.

The situation with Megadice is extremely strange and suspicious. Initially, my ID and face verification went smoothly and took just a few minutes. However, address verification turned out to be an impossible task.

My first proof of address was rejected after only a couple of hours, without any clear reason. Only after I reached out to support did they request a phone or internet contract. I provided exactly what they asked for—a stamped contract obtained directly from the provider’s office—and submitted it on April 23-24.

Afterwards, they simply stopped reviewing my document. For two weeks, I repeatedly contacted support via live chat and email, only to receive the same generic response every time: "Your document is under review; we’ll respond via email soon."

Ultimately, they decided to block my account entirely, providing the following reason:

"We are writing to inform you that following a thorough review, your account with us has been closed and any remaining funds have been confiscated.

This decision was made in accordance with our terms and conditions, which outline the circumstances under which account closure and fund confiscation may occur."

My funds, amounting to approximately $9300 USD, have already been confiscated, and they emphasized that this decision is final and non-negotiable. At this stage, it seems to me like outright fraud, as no evidence or adequate explanation was provided for this action.

At this point, I’ve already left a review on Trustpilot, and I’ve also filed a complaint on Askgamblers, but they’re not responding to me anywhere. They just took my money—no words.

Dear peshenagol1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Do I understand correctly that your account has never been fully verified?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

1. Sports betting and live casino (baccarat).
2. Correct, they couldn’t verify my address document, and after several weeks of waiting, they simply closed my account.
3. I didn’t use any bonuses.

Thank you very much for your reply, peshenagol1. Do I understand correctly that the casino didn't specify which rule was breached? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

sent

Thank you very much, peshenagol1, for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, peshenagol1,

I am sorry to hear about your unpleasant experience and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Mega Dice Casino Team,

Could you please explain the player's situation in more detail? Why has the user's account been blocked/closed, and the balance confiscated?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence and exact rules that were applied?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Thank you.

I am confident they will not respond.

Two weeks ago, they replied to my review on Trustpilot, asking me to contact them at complaints@megadice.com. I wrote to them, but even after a week, I received no reply. On Trustpilot, they replied to everyone who left a negative review, but only with standard, scripted messages.

They also ignored my complaint on AskGamblers, and I am sure they will do the same here.

"Scammers do not continue communication with their victims".

Hi there

We have sent a detailed response to your email address for review.

Kind regards,

Mega Dice Complaint Team

Greetings all,

I am sorry for the delay.

Dear Mega Dice Team,

Can you please look at my last email regarding the matter and provide the requested?

Thank you. Looking forward to hearing from you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear peshenagol1,

Unfortunately, since we have not received any further response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way. Although the casino provided us with an explanation via email, this was not substantiated with any relevant or sufficient evidence that would confirm the casino's claims and the decision.

There is one more option you can try to resolve your issue or speed up the process - you can contact the gaming authority the casino is regulated by (GCB) and submit a complaint directly to the regulator. Although they currently do not handle individual disputes between players and gaming operators, they could review the situation regarding potential violations of law/regulations. Feel free to find more HERE or our article about regulators' complaint processes generally HERE.

In case of any questions or news from the regulator, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru

Greetings all,

Based on the email and additional evidence received from the casino, we decided to reopen and update it accordingly.

Dear peshenagol1,

After gathering all the necessary information and additional evidence from the casino, we are closing this complaint as unjustified due to breaching the casino's Terms and Conditions. As an industry standard, users are obliged to provide online casinos with true personal details and provide any additional genuine documents requested during the KYC process, meeting specific conditions/requirements, and it is strictly prohibited to use someone else's (3rd party) identity or payment methods. You did not pass the verification, while there are reasonable grounds to believe the owner/user of the disputed gaming account and the person whose identity was used upon registration were not the same person, which means a serious breach of the casino's rules.

In addition, there is a strong suspicion that you engaged in a prohibited activity (collusion) in cooperation with another account/user in specific games, which also indicates a violation of AML rules, and only confirms that the casino's decision was correct.

The casino acted correctly and in accordance with its terms and conditions you accepted upon registration, and we agree with their decision.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by or an ADR, if the casino states any on its website.

Thank you very much, Mega Dice Casino Team, for providing information and for your cooperation! Additionally, I sincerely apologize for the delay in responding and updating the thread and for any inconvenience it may have caused.

Best regards,

Branislav, Casino.Guru