Megapari Casino - Depozit igrača je odložen.

I made a deposit of 500 TRY on 18/04/2026 at 11:44 via bank transfer.

It has now been more than 33 hours, and the funds have still not been credited to my account.

I have provided all requested documents, including the receipt, transaction details, and video proof clearly showing the payment.

Despite this, the support team keeps repeating the same response, asking me to wait, without giving any clear timeframe or solution.

I have also been given multiple waiting periods, all of which have passed without resolution.

This delay is unacceptable. I kindly request immediate investigation and resolution of this issue.

Request Number: 2ae6c957-2b8a-4c2c-8408-27b4dcba44fa

All supporting documents are attached.

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Dear sezilik,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

I have contacted my bank and they have officially confirmed that the transfer was successfully completed and the funds have been delivered to the recipient account.

It has now been over 69 hours since my deposit, and the amount is still not credited to my casino account.

I have contacted the casino support multiple times and each time I received the same repeated response: "please wait 12–24 hours". These timeframes have already passed several times without any result.

Since the funds have already reached the casino, this issue is clearly on the casino’s side.

I kindly request you to contact the casino directly and push for an immediate resolution. Either the deposit should be credited to my account without any further delay or the amount should be refunded.

This level of delay is unacceptable.

I am also attaching screenshots of my conversations with customer support, where I was repeatedly told to wait 12–24 hours without any real progress.

It has now been over 75 hours since my deposit.

My bank has officially confirmed that the funds have been successfully delivered to the recipient account. This is clearly not a banking issue anymore but entirely on the casino’s side.

I have contacted support multiple times and received the same repeated "wait 12–24 hours" responses, which have already passed several times without any result.

At this point, this situation is unacceptable. I expect immediate intervention from your side and direct escalation to the casino.

If this issue is not resolved within the next 24 hours, I will escalate this case further across multiple platforms and report it in detail.

Please treat this case with urgency.

Dear sezilik!

Thank you for reaching out. To proceed with the investigation, please provide an updated bank statement. We will work to resolve your issue as quickly as possible.

Best regards,

Megapari Team

I am attaching the updated bank statement as requested.

The transfer of 500 TRY made on April 18 is clearly visible in the document.

I have also contacted my bank, and they officially confirmed that the funds have been successfully delivered to the recipient account.

Therefore, this is not a banking issue, but a matter on your side.

I kindly request you to review the provided document and resolve this issue without any further delay.

 Could you please resend the document in PDF format?

I have already uploaded the document as images because CasinoGuru does not support PDF file uploads.

I have already provided the document in multiple formats.

I uploaded clear screenshots here on CasinoGuru, and I have also sent the full PDF bank statement via your live support earlier.

Therefore, all required documents have already been provided.

At this point, there should be no missing information, and I kindly request you to proceed with resolving the issue without any further delay.

Please confirm that the documents have been received and forwarded to the finance department.

I am also attaching a screenshot of my live support conversation where your agent clearly confirms that the PDF document was received and forwarded to the relevant department.

Dear Megapari Casino Representative,

Thank you for reaching out to us and for assisting the player.

Dear sezilik,

Have you received any updates regarding your deposit in the meantime?

Have you communicated with the casino via email outside of this complaint thread?

Please keep me updated.

Dear Veronika,

The deposit has finally been credited to my account, but only after approximately 90 hours.

I did not receive any meaningful updates during this period, and the issue was only resolved after multiple escalations through external platforms.

While the case can now be considered technically resolved, the delay and lack of proper communication were unacceptable.

This experience has significantly damaged my trust in the casino.

Thank you for your assistance and for keeping the case open.

Dear Veronika,

Since the problem has now been resolved, we kindly ask you to close the case.

Thank you once again for your support.

Best regards,

Megapari Team

Dear sezilik and Megapari,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru