Megapari Casino - Nalog igrača je zatvoren zbog problema sa verifikacijom.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Megapari Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please forward the photos of the documents the casino support refers to in their responses to you?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tomas Sir,

I have sent the required Document and Details whatever you have asked to your email address: tomas@casino.guru

Thanks for your support in my matter.

They're not replying to my email now even after sending the required documents.

Hello ansh2929,

We have carefully reviewed your case.

Please be informed that our Security Department has requested the original document, which has not yet been provided in the required format.

We kindly ask you to return to the verification procedure and submit the requested original document so that the review process can be completed.

Once all requirements are fulfilled, your account verification will be finalized and full functionality will be restored accordingly.

Thank you for your cooperation and understanding.

Kind regards,

Megapari Team

Dear Megapari Casino

I sent the Photo both sides then you yourself mentioned in Email that original password protected pdf file directly downloaded from Government site is needed for verification then I sent the pdf file which was encrypted with password. But after that you're asking the same document again which doesn't make any sense. I have those documents available only which I have sent and remember that was valid documents which I used the same document to KYC in my Bank Account. Without any delay or timepass I request you to open my Account and enable withdrawal as I have sent the required documents already. And I cannot send anything more.

Thanks

Dear ansh2929,

As previously communicated, you were asked to provide the following:

Dear customer, please provide us with the original e-Aadhaar document in PDF format, downloaded directly from the official government site.

Our Security Team is currently awaiting this original document. Please download it from the official government portal and send it to the Security Department email.

Kindly note that editing this file or opening it in third-party programs is strictly prohibited. If the submitted file is corrupted or shows any signs of use with external software, your verification will be considered unsuccessful in accordance with the company’s Terms & Conditions

We are awaiting the requested files from you to proceed with the verification process.

Kind regards,

Megapari Team

Dear Megapari

I don't know how to edit or why to edit? I directly sent the pdf file downloaded from Government portal which I have used the same in my Bank Account KYC and other purposes where ID is being used so how can you claim that it's not acceptable? It's Password protected and Signature Validated also. So don't waste my time and complete the verification.

Thanks

Dear ansh2929,

As previously communicated, our Security Team requires the original e-Aadhaar PDF document downloaded directly from the official government portal in order to complete the verification process.

We would like to kindly remind you to carefully follow the instructions provided by the Security Department.

Please note that any modifications or usage of third-party programs with the document are not allowed, and only the officially issued file in its original state will be accepted for verification.

We appreciate your attention to these requirements and look forward to receiving the document so that your account verification can be finalized.

Kind regards,

Megapari Team

Dear Megapari

Don't make execuses, I have sent you the Original pdf. If you cannot verify it's your problem but I cannot send any other pdf because I have only this pdf. If you can verify it then go and do and if you cannot verify then don't make excuses. This is my last and Final message,I cannot send you any other Document or pdf. Because I have sent it already. And if that document is edited then send me proof of editing, what is edited in that pdf?

Thanks

Dear ansh2929,

Since June 21, the Security Team has requested the submission of the original e-Aadhaar PDF document, which we have not yet received.

As of today, June 29, the Security Department still has not received the original files requested for verification.

We kindly ask you to provide the required documents so that your account verification can be completed.

Kind regards,

Megapari Team

Dear Tomas,

We kindly ask you to review this complaint thread and request that the client provide the necessary level of cooperation in this matter to allow the verification process to be completed.

Thank you for your assistance.

Dear Megapari Team

The proof of Attachment of the pdf in email is already sent to Tomas and the original pdf and password also sent to Tomas already. After checking the document,the complaint was posted successfully by Tomas. So don't ask any pdf from Tomas as it was attached to you in email already. If you find any editing or False then send the proof here with evidence and screenshots so that everyone could know the reality.

Thanks

Thanks to both parties for your replies.

Dear Megapari casino representative,

Could you please explain why you don't consider the password-protected PDF the player submitted to you as valid?

Explain here or to my email at tomas@casino.guru

Looking forward to your reply.

Dear Tomas

We have sent an email to you at the address you provided.

Dear Tomas Sir

As an old player on Megapari,I have also authority to get the reason due to which they're not accepting the pdf. So I request you to post the full information here after checking.

Thanks

Thanks for your patience.

Dear ansh2929,

We often receive evidence from the casino with an understanding that this evidence won't be shared further, nor with the affected player. Thanks in advance for your understanding in the matter. After internal discussion, we couldn't conclude that the evidence was conclusive.

Please allow us further time to investigate the casino's conclusions.

Thanks for your patience.

Dear ansh2929,

Could you please share with me a video of you obtaining the Aadhaar file from the relevant authority?

Send the video to my email at tomas@casino.guru

Thanks in advance for your cooperation.

Portal is restricting to record video

Thanks for your reply.

Kindly use a different device to record the video.

Looking forward to your reply.

Dear Tomas Sir

Since I have already shared the image as well as password protected pdf which is digitally signed also. This is the most popular proof of ID so sending video recording is breaching of my personal details. Every Bank, College, Finance and all department never asked any such video. They only asked the image or pdf only. So I cannot send any video recording to anyone whom I don't know.

This is my last message,I cannot send video recording.If you want to help then told Megapari to unblock my withdrawal else leave it but I cannot send such privacy Video.

Thanks

We apologize; however, there have been allegations made that require us to insist on asking for further evidence from you to disprove them.

Kindly provide the required video to my email at tomas@casino.guru so that it can be used as a counterargument to the casino's evidence. We apologize for the inconvenience.

Dear Tomas Sir

I am really very happy to know that you're trying to help me by your all efforts. I am agree that this video is needed to disprove them but everyone told me not to share such videos. I know you're legal and trusted sites but still it's my Personal ID Proof I cannot share. Now I request you to close this matter in favour of Casino because for this small amount I cannot risk my ID proof.

Thanks a lot for accepting my complaint and helping me in each steps ,this experience is great for me.

I wish you healthy and peaceful life 🫡😊🙏

Thanks for your reply.

We acknowledge your decision and wish you the best.

We’ve closed this complaint in accordance with the player’s explicit request. While we are sorry that we could not offer more assistance in this particular case, we fully respect the player’s decision.

Please remember that you are always welcome to reach out to us again in the future. If you encounter any issues with this or any other casino, whether related to withdrawals, verification, account access, or anything else, our team is ready to assist.