Megapari Casino - Povlačenje igrača je odloženo.

I am writing to file a complaint against Megapari regarding their neglect and complete lack of response after I submitted my documents for verification. On April 2025, I provided all requested documents to the security team, as instructed, following an issue with my withdrawal attempt. Since submitting the documents, I have not received any acknowledgment, updates, or communication from the casino. I have sent multiple emails to follow up, but they have gone unanswered.This ongoing silence is unacceptable and has left me worried about the status of my account and funds. I would greatly appreciate your help in getting a response from the casino and ensuring that my documents are processed and my withdrawal is completed.

Dear ojeet006,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Good evening Kristina,

As far as Verification goes I have submitted two of my Nation ID cards being Aadhar & PAN Card but I do not remember exactly when I sent them the documents

However as a reference, it was more than 3 months ago.

And beyond that they don't respond to my Emails.

And far as I am aware I had sent all the documents on time. Within 24 hours

Hello, ojeet006!

Thank you for your review.

We're sorry to hear that you've had a negative experience. To better understand and resolve the issue, we kindly request your gaming ID - it will help you resolve your issue more quickly.

You can find this information by clicking on the "My Account" button located in the top right corner of our website. We are here to help and ensure a better experience in the future.

Best regards,

Megapari

Dear ojeet006,

Thank you for reaching out to us. We understand your frustration and appreciate your patience in this matter.

After conducting a thorough investigation, we can confirm that our Security Team received your documents.

However, during the process, on 12.04, they requested the original electronic Aadhar card, which was not provided. Unfortunately, after that request, we did not receive any further communication from you.

To move forward and finalize your verification, please provide the original electronic Aadhar card at your earliest convenience.

Thank you for your cooperation. If you have any further questions or need assistance, feel free to contact us.

Best regards,

Megapari

Hello everyone,

Thank you both for your replies.

Have you already provided the required document (Aadhar card)?

Yes I had sent them the Email with my E-Aadhar card attached but I got no reply from them. Although I was told they generally take 72 hours.

This is the email that I contacted security@megapari.com.

As far as Im aware this is the email that was provided by their customer support. (Unable to upload screenshot in this chat box).

If requested I will upload the screenshot as well.

Dear Kristina!

We have forwarded an email to your inbox for you to review. Whenever you have a chance, we kindly request that you take a moment to examine our message.

Thanks in advance,

Megapari

Dear ojeet006,

As previously mentioned, the document you sent cannot be used for verification purposes. We kindly requested that you provide the original, unedited version of your Aadhar card for the verification process. Could you please resend the original Aadhar card, ensuring that the file is not compressed, edited, or cropped in any way? This will greatly speed up the process.

Thank you for your cooperation, and we look forward to receiving the updated document to proceed with your verification. If you need any further assistance, feel free to contact us.

I have sent them the email with the requested document attached.

Thank you for the update. Please let me know if there is any development.

So far I have not received any response from the team.

I request them to update me soon.

As requested I have sent the requested document from the above mentioned email address.

Dear ojeet006,

Thank you for your cooperation and for resending the email as requested.

However, the document you provided cannot be accepted for verification purposes.

We would like to remind you that our Security Department specifically requested a genuine (original) electronic Aadhaar document. Until such a document is submitted, the verification process cannot be completed.

We kindly ask you to carefully review the file you’re sending, refer to the message from our Security Department outlining the requirements, and submit the correct version of the document for review.

If for any reason you are unable to provide the requested file, or if you have questions, please contact our Security Department directly. They will explain what exactly is needed to move forward.

Thank you for your attention,

Megapari

Dear Kristina!

We would like to bring to your attention that the player has not yet fulfilled the verification requirements as outlined by our Security Department.

We fully understand the importance of the player’s concern and appreciate their engagement in the complaint. However, we would like to emphasize that the delay is not on our side, we are still waiting for the player to submit a valid, original document necessary to complete the verification process.

We also understand that players may need time to gather the correct materials, and we are open to granting reasonable timeframes. That said, we kindly ask that if the player continues to submit documents that do not meet the basic verification criteria, despite being clearly informed of what is required (including during a previous attempt in April) — the complaint be considered for closure.

While the player has shown willingness to communicate within the complaint thread, this cooperation has not been reflected in their response to the actual verification process. Without a genuine document, we are unable to proceed further.

In the meantime, we respectfully request that the timeframe of this complaint be extended to allow the player one final opportunity to provide the required documentation.

Thank you for your understanding and continued support,

Megapari

I am writing to demand the immediate release of my funds, which your platform has withheld despite my repeated attempts to resolve this issue.

First, your security team has been playing games and causing unnecessary delays never replying to my emails directly.

Secondly, the document I sent for verification and withdrawal has been accepted by every other website, so I don’t understand why you’re rejecting it.

Thirdly, if this isn’t resolved, I will keep filing complaints to get my money back, which will waste both your time and mine.

Please release my funds immediately or else give a proper resolution to where we can come to terms and conclude this issue once and for all.

Dear @Kristina ,

I have already sent them the requested document and as proof of my submission I have attached a screenshot of the email that I've sent them.

But their security team are only responding through automated bot replies.

And the documents that I've sent them have been accepted by all other online casino websites except Megapari.

Dear ojeet006,

Thank you for your continued feedback regarding the verification process.

We would like to clarify something directly. Should we interpret your recent actions as a refusal to complete verification?

1. You have been provided with clear and specific instructions outlining exactly which document is required.

2. You have been informed multiple times that only original, unedited documents can be accepted.

3. Despite these instructions, you continue to submit the same document, which does not meet the criteria outlined by our Security Department and therefore cannot be used for verification.

Given these three points, we would like to ask directly:

Should we consider your actions as a refusal to comply with the verification process and a misuse of the complaint system on platforms such as AskGamblers and CasinoGuru?

We remain open to cooperation if you are ready to provide the required documentation. However, continued submission of invalid files leaves us with no option to proceed.

Best regards,

Megapari

I have never refused cooperation from my side As per your requirement I've sent an original document, and the document that I've sent you is not the same one from April. The above-mentioned document however is being accepted by all other websites but Megapari.Please give me a proper explanation for this.

Lastly why is that you only choose to reply to me indirectly through Casino Guru and only send automated messages over email

Dear Kristina!

Could you please check your email? We've just sent you a message regarding this complaint.

Looking forward to your reply.

Megapari

Dear @Kristina ,

Once again i am politely and with full due respect, I would like to confirm there that I have already sent them the requested Original document and as proof of my submission I have attached a screenshot of the email that I've sent them.

But their security team are only responding through automated bot replies. It seems they are not even checking my provided documents.

How come the same documents that I've sent them have been accepted by all other reputated online casino websites except Megapari casino?

This is very harsh and unprofessional behaviour by the Megapari Casino management trying to rob and not return me back my available balance.

Hi everyone,

Thank you for your replies.

Dear Megapari Casino Team,

Could you please provide any evidence that the documents sent did not meet your criteria and were edited?

Dear Kristina,

Thank you for your response.

We’ve sent you a detailed message via email containing all relevant information and explanations. Please check your inbox when you have a moment.

We’re actively monitoring our mailbox and will be ready to follow up as soon as we hear back from you.

Kind regards,

Megapari

The security team haven't checked the most recent attached file that I had sent them.

The proof being that the two files that i sent them are by no means the same file.

The file sent on April was a screenshot of the original document which had been cropped and the one I sent them a week ago was the original document that they requested from the official website.

Therefore there is a clear difference in file Size between the two.

So the claim that they made in the previous message is already incorrect 

They have not been communicating to me directly and they are always making it harder for the both of us by doing so.

And yet again the only "message" that the security team sends me are automated messages regarding creating multiple email threads. That are not relevant to the current situation at hand.

Below I have attached the two different files one being from 12th April (the screenshot of the original)

And the second one being from 18th July

(The original document downloaded from the official UIDAI website as requested by them)

Dear ojeet006,

You may refer to the files you've sent as different, and indeed, from a purely technical standpoint, they are not identical. However, the core issue remains unchanged, and a clear response has already been provided to you.

Any document that has been edited in any way prior to submission will not be accepted for KYC verification.

It does not matter whether the filename, size, or date is different. If the file has been modified using any kind of editing software before reaching us, it is considered invalid.

You may label the file as "version 1" or resend the one you submitted before. It makes no difference. Until you comply with the primary requirement to provide an original, unaltered file downloaded directly from the official source and sent to us without any modifications, the verification process cannot proceed.

This policy is not negotiable and is clearly stated in our security protocols. Thank you for your understanding.

As stated above dear Megapari security team.I have sent you the original unedited file, downloaded directly from the official UIDAI website.

However if you still persist that the document is edited then I can send you a video of me downloading the E- Aadhar from the official UIDAI website.

Then send you the file and the video.If that too is not sufficient then I can send you my bank statement, or my electricity bill proving not only my official name and residence but also that I am a valid citizen of India.

Hello ojeet006!

Thank you for your message and for your willingness to cooperate.

If you believe that providing a video of the download process or additional documents such as a bank statement or utility bill could help, we recommend that you contact the Security Department directly and propose this alternative solution.

Please keep your message clear and brief, and wait for their response before sending any new materials. They will let you know whether such an option is acceptable in your case.

If possible, please be ready to submit any documents on Monday, the 28th, in case the Security Team approves this approach.

We appreciate your patience and effort in resolving this matter.

I am really Sorry, regarding my absence.I have been very busy for the last few days.and will be for the days to come.However now that I have seen this message. I have promptly responded to the security team with my praposal.Hoping that I can get a proper response to resolve this issue once and for all.

Dear Megapari Casino Team,

I replied to your last email. Thank you in advance for your response.

Dear Kristina,

Thank you so much for your attention to this matter.

We’ve already sent a detailed response to your last message, and we appreciate your continued cooperation and time.

As of Today the 3rd of August I have not received any response from the security team regarding my earlier proposal.Even though it's been 3 days since I sent them the mail.

Dear ojeet006,

We appreciate your patience during the long investigation into your case. However, we would like to notify you that by refusing to provide the original document and submitting an edited version, you have violated Megapari General Terms and Conditions, specifically Section 6.1 Accounts 3:

"Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website. Duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) is prohibited."

By violating this rule, you have effectively halted the verification of your account until the original document is provided.

Best regards,

Megapari

Dear Megapari Casino & Casino Guru,

Dear @ASKGAMBLERS

First of all, I have never refused to provide my original documents,please stop playing with me and my funds for gods sake.

The requested e-aadhar document i have provided Megapari casino have been accepted by all the other major casino websites except Megapari casino and i believe this is totally not fair.

There is not a single response from the Megapari security team and I am 100% sure the security team has not checked my provided documents which is original.

@Megapari Casino,

Can you please provide proof of last emails sent by the security team here ?

The Megapari Casino team have just been playing with my emotions and mentally wasting my time and harrasing me and not wanting to return back my deposited funds.

The security team have last responded back only with a bot automated email that was all from their side.

I now feel helpless & this is totally not professional from their side in serving customers in such a manner.

Neither the support team of Megapari casino care to respond here on time nor is the security team responding me to my emails.

As there is no other option or help for me,

Let me confirm you here once again, @Megapari Casino,

I shall continue to raise my complaints & fight for my money here until unless Megapari Casino agrees to returns me back my deposited funds as I am in real need of my funds due to ongoing financial crisis.

Dear @Kristina and Casino Guru team,

The requested e-aadhar document which i have recently provided Megapari casino security team was accepted by all the other major casino websites except Megapari casino and i believe this is totally not fair and i am being mentally harrased by such behaviour after having provided All the correct & original documents to the casino.

There is not a single response from the Megapari security team till now to my registered email and I am 100% sure the security team has not checked my provided documents thoroughly which is original.

Dear @Megapari Casino,

Can you please provide proof of last emails sent by your security team here ?

The Megapari Casino team have just been playing with my emotions and mentally wasting my time and harrasing me and not wanting to return back my deposited funds.

This is total Fraud by this particular Casino - ( Megapari ) who are not wanting to return my deposited funds by purpose after having provided them with all my original documents which i have used for other major & reputated casino websites aswell.

I am hoping i get back my deposited funds back from Megapari casino through this platform and I can only trust Askgamblers to help me out fairly.

To tell you once again, @Megapari Casino,

I shall continue to raise my complaints here and all other platforms until unless Megapari Casino agrees to returns me back my deposited funds as I am in real need of my funds due to ongoing financial crisis.

I will continue to expose my experience and harrasment i am facing with Megapari casino since the day i made deposit and trusted upon this Fraud casino website.

Hello everyone,

Once again, thank you both for your replies.

ojeet006, I understand this situation is upsetting, and I’m really sorry we can’t bring you better news. After reviewing everything, we’re not able to help any further.

Even though you may have later submitted unedited documents according to your words, the fact remains that your original documents were altered using editing software and didn't meet the standard criteria. I checked the casino’s General T&Cs, and it states as prohibited:

duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor)

This kind of policy is very common across all licensed and non-anonymous online casinos. While some casinos may show understanding in certain situations, others strictly follow their rules. Unfortunately, we cannot ask the casino to reverse their decision in this case, even if the document editing wasn’t intentional or was done by mistake.

Moving forward, I strongly recommend submitting only original, unedited documents to avoid this kind of issue in the future.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.