Megapari Casino - Povlačenje igrača je odloženo i nerešeno.

Dear Casino Guru Complaints Team,

I am reaching out because I urgently need your assistance with a serious withdrawal issue involving MegaPari.

On October 21, 2026, at approximately 03:51, I requested a withdrawal of 3,858.26 USDT via the TRC20 network from my MegaPari account (ID: 1820425331). The withdrawal request number is 5433711705.

The entire amount was deducted from my MegaPari balance, but not a single USDT has reached my cryptocurrency wallet.

When I checked my transaction history, the withdrawal status was unclear and displayed a dash ("–"). I have also checked my receiving wallet, and there is no corresponding incoming payment. I have not received a blockchain transaction hash confirming that these funds were sent.

I have contacted MegaPari customer support, but the issue remains unresolved. The money has neither reached my wallet nor been returned to my MegaPari balance.

I want to make one important distinction: this is not simply a delayed withdrawal waiting for approval. The funds have already been deducted from my account, yet I have not received the payment.

I am extremely concerned because 3,858.26 USDT is a very substantial amount of money for me. I have access to my withdrawal records and can provide screenshots, wallet transaction history, and correspondence with MegaPari to support my complaint.

I am not disputing any betting result or requesting additional compensation. My only request is that MegaPari completes the payment of my 3,858.26 USDT to my designated TRC20 wallet.

I sincerely hope Casino Guru can help me resolve this matter. I would be deeply grateful for your assistance, as I simply want to receive the money that has already been taken from my account.

I will gladly cooperate with your team and confirm immediately once the funds have actually arrived.

Thank you for your time and understanding.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from Megapari before, particularly using USDT via the TRC20 network?
• Could you also confirm whether your account has passed KYC verification?
• Which games did you play to accumulate these winnings—slots, live casino games, sports betting, or others?
• Did you accumulate your winnings with or without an active bonus?
• What did customer support tell you about this withdrawal? Please forward the relevant correspondence to veronika.f@casino.guru and include complaint number 237800 in the subject line.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear zwyda,

Thank you for providing the details of the case.

We have already completed an additional review of this withdrawal. The issue was caused by a technical error during the processing of the original request. The funds themselves remained safe throughout the entire process.

Once the issue was identified, the case was escalated internally and placed under additional monitoring by the department responsible for payment-related cases. The original withdrawal was cancelled, which is why the status temporarily appeared as "-" in the transaction history.

At this point, the situation has been resolved. We can see that the subsequent withdrawal was processed successfully, and we have also verified from our side that the funds reached the designated cryptocurrency wallet.

We fully understand how concerning the situation may have looked while the amount was no longer visible on the gaming balance but had not yet appeared in the wallet. We sincerely apologize for the technical issue and for the uncertainty it caused.

Thank you for your patience and cooperation while we investigated the matter. We are glad that the funds were ultimately delivered successfully and that the issue has now been resolved.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear zwyda,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika