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Multiple times I've initiated a transfer, only to be left waiting for days. Yesterday marked 24 hours since the money was supposed to be credited, and nothing yet. When I persist with my inquiries, the operators end up blocking the chat and make excuses about it being the weekend and outside of banking hours. This is absurd, given that no other casino takes this long. I still haven't received my 20,000 pesos.

Van varias veces que hago una transferencia y me tienen en espera días,ayer hicieron ya 24 hs de la no acreditación del dinero,los operadores cuando uno insiste mucho, bloqueada los chat presente todo y aluden por ser fin de semana y no horario bancario, siendo irrisorio,ya que ningún casino tarda eso. Aún no me da mi dinero,20.000 pesos

Dear nancysales73,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised what is causing the delay? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

The money was a bank transfer, in the case of a casino, for example, MegaPari, it is automatic. They say that it is because it is the weekend and it is not a banking holiday. And again they did the same thing with different dates and it was not the weekend. You cannot ask for the money 50 times, send proof and continue to wait for three days now.

El dinero fue trasferencia bancaria,en caso de casino ejemplo megapari es automático,ellos ahí dicen que es porque es fin de semana y no es día bancario. Y otra vez hicieron lo mismo con diferentes fechas y no era fin de semana. No sé puede pedir 50 veces el dinero,enviar comprobante y seguir en que espere ya hoy tres días

Here I send the proof of non-credited transfer

Aquí envío el comprobante de transferencia no acreditada

I fully understand your frustration, nancysales73.It may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 20 days to allow one full month for the transaction to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear nancysales73,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They still haven't given me anything, I lost my money, they will never give it back to me, they are scammers

Aún no me han dado nada mi dinero lo perdí ellos nunca más me lo darán son estafadores

Dear nancysales73,

Could you please post a screenshot of how the deposit appears in the transaction history found in your player profile? Make sure the status is visible.

Please post the screenshot here or send the information to my email at tomas@casino.guru

Dear nancysales73,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.