MelBet Casino - Zahtev za bonus igrača je odbijen nakon povlačenja.

Sir I claimed first deposit bonus and played after lossing 1200 I taken withdraw and after two days I again deposited but I did not get the 2nd bonus of 150 percnet. I asked in chat they said as I taken withdrawal so I can't get another bonus .

But none where is bonus terms said that if withdraw taken then it can't be claimed again . Only condition is that no withdraw should be taken in last 24 hour (term no 11).but my withdraw was 40 hour before next deposit.

My friend also taken withdraw of 2nd deposit yet they got 3rd deposit bonus. .I m showing image in which you can see my friend also got the all three bonuses even he taken withdraw of all

Dear nishasushmar,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your bonus eligibility.

To better understand and address your concerns, I’d like to ask a few additional questions:

• Could you please confirm if you have thoroughly reviewed the bonus terms and conditions provided by the casino? If so, were there any terms that explicitly mention restrictions related to withdrawals and bonus eligibility?
• Did the casino’s support team provide a specific explanation of why your withdrawal disqualified you from receiving the second bonus?
• Regarding the screenshot you mentioned, could you clarify whether it is from your account or your friend's account? If it’s from your friend’s account, could you explain the circumstances to help us better understand the situation?
• Have you communicated further with the casino regarding this inconsistency, and if so, what was their response?

If you have any relevant communication with the casino, such as emails, chat transcripts, or screenshots, please forward them to petronela.k@casino.guru for our review.

Please note that your cooperation is crucial for us to proceed with your case and effectively mediate with the casino on your behalf.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Sir I reviewed full term condition nonwhere it not said that if someone take withdraw of first deposit then then cant claim 2nd or 3rd . Even casino like 1xbet and betwinner also have same interface and similar offer but I got all bonuses on that without any issue.

Sir casino staff incapable to provide information. They only report same thing that "as I can se you taken withdraw so you lost chance of getting it again". But I asked term condition of same provision for many times but they don't reply more than that . Sometimes live chat days "all bonuses provided by system automatically I can't do anything".

This is screenshot of my friend account who suggested it to me

In which you can clearly see they taken withdraw and then again made deposit of 15000 yet they got 30000 (200percent) bonus .that means there is no provision that one can't take withdraw to get bonus .

I contacted them too many times all the times they ignored me ,even they did not replied clearly of mail . And in case of live chat I think they have lack of knwladge to communicate.

Please help me to get bonus

See this image all the time team are replying same this like bot.see the screenshot of conversation.i have attached here

https://mel-bet.in/en/bonus/rules/casino_bonus

This is the link of melbet casino bonus . You can see I would get 2nd deposit bonus as 150 percent

Dear nishasushmar,

Thank you very much for your prompt reply and for providing additional details regarding your issue.

While I understand your frustration, I must clarify that we, unfortunately, cannot force the casino to apply the bonus. Online casinos have the right to set their own terms and conditions, and they are not obligated to apply bonuses if they believe the conditions have not been met. This includes their discretion over withdrawals and eligibility for future bonuses.

• Could you also kindly let us know the current balance in your account? If you feel the situation is not being addressed appropriately, it may be beneficial to request a refund of your remaining balance, particularly if you believe you have not received what you were entitled to.

Please continue to keep us updated on your communication with the casino, and if you have any further relevant screenshots, emails, or other communication, feel free to forward them to petronela.k@casino.guru.

Thank you in advance for your reply.

Sir/mam I know we can't force the casino to provide bonus but they should give me a valid reason .if they are restisting that they can't provide me bonus then .please say them to right me that they don't want to provide but they are saying as I taken withdraw so they could not provide me it is not mentioned anywhere in term condition . Then can reject to provide me a term that says "company has right to cancel bonus anytime "

But they are not using that . They just saying I lost chance to claim bonus than please clarify me how I lost this chance. I just want which term condition using for this .

I have 5000 in my account .

I only want which number of term condition they using for rejecting my bonus

Dear nishasushmar,

Thank you very much for your reply and for providing more details regarding your bonus issue.

I understand your frustration with the casino not providing a clear explanation for why the bonus was denied. While it would certainly be fair to request a clear reason, I must explain that we won’t contact the casino to clarify why they did not honor the bonus. Online casinos reserve the right to set their own bonus terms, and they are not obligated to offer detailed reasons unless explicitly stated in their terms and conditions.

• Regarding your current balance, if the remaining 5,000 is your deposited amount and has not been played with, you may request a refund from the casino. However, if you have already played with your deposited funds, then the remaining balance could be considered as winnings or a leftover portion of the funds, and your only option would be to request a withdrawal.

Please let me know if there's any information I've missed, otherwise, I will have to reject your complaint as unjustified.

I truly wish I could offer more assistance.

Thank you for your understanding, and I look forward to your reply.

I taken withdraw of remaining balance thank so lot

Dear nishasushmar,

Thank you for your update. Since you have successfully withdrawn your remaining balance, we will now close your complaint.

I’m sorry that we couldn’t be of more assistance, but I appreciate your understanding. If you ever need help in the future, feel free to reach out.

Wishing you the best,

Petronela

Casino.Guru