Millionaire Casino - Kazino je konfiskovao depozit igrača.

On 30 July 2026, I made a €250 transaction through my bank account for the sole purpose of depositing the funds into my Millionaire Casino account. The transaction was successfully debited from my bank account, but the €250 was never credited to my casino balance and has never been returned to me.

The transaction reference is 142234093570:MSC.372156095188.3764517782658084222.

I immediately contacted Millionaire Casino and reported the issue. For more than 10 days, I have repeatedly contacted the casino and requested that they investigate the missing funds and arrange their return. Instead of providing a solution, I have repeatedly received essentially the same generic response that they are "in discussions with the payment provider". No concrete timeframe for the return of my money has ever been provided.

I also made my own efforts to identify and contact the payment provider involved. I contacted The Safe Company, which confirmed that I was not their customer and that they were not the entity responsible for the matter. I subsequently contacted Neowintech, which requested my CVL number and registered email address in order to investigate the transaction. Despite my efforts to resolve the matter, Millionaire Casino has not provided me with a satisfactory solution or ensured that my €250 are returned.

The situation has now become even more serious. After I repeatedly and firmly requested the return of my €250, Millionaire Casino restricted my account and prevented me from making further deposits. I was also informed by their customer support that the casino no longer provides services to me.

I have no objection whatsoever to Millionaire Casino deciding to terminate its relationship with me or to prevent me from playing on its platform. That is entirely their decision. However, terminating or restricting my account does not give the casino any right to retain my €250.

My money was debited from my bank account on 30 July 2026, it was intended for Millionaire Casino, it was never credited to my casino account, and it has still not been returned to me. I therefore consider the continued retention of these funds unacceptable and, in the circumstances, unlawful.

I am not asking to have my casino account reopened, nor am I asking to continue playing. I have no problem whatsoever with the casino's decision to exclude me from its platform. My only demand is the immediate return of the €250 that belong to me.

I am submitting this complaint because, despite numerous attempts to resolve the matter directly with Millionaire Casino, the casino has failed to provide a clear solution, a concrete timeframe, or the return of my funds.

I respectfully ask Guru Casino to review the evidence and assist me in obtaining the full refund of €250. This is the only resolution I am seeking.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Millionaire Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous successful deposits or payouts using the same or a different payment method in this online casino?
• Was this an isolated case of the transaction not being processed in a timely manner?
• Have you saved screenshots from your player's account showing the transaction in the casino's records? Would you be able to share them with me as evidence?
• Could you please share with me your communication with the casino regarding the deposit not being credited? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas