MonsterWin Casino - Igrač veruje da je njegova isplata odložena.

Ive made 2 withdrawal requests for 800aud over 2 days as thats the daily limit. They are still under review, I still havent even been asked for verification. Ive emailed and messaged multiple times with the same generic answers, sorry we are getting it done as soon as we can, please be patient etc. Ive noticed this happens alot with the casino so im trying to get onto it now so I dont have to wait months. Especially that im not even in verification stage im assuming that will take forever. I feel like its a ploy to make me cancel my withdrawal and spen it which I dont want.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hi,Update they have now cancelled one of my payments for no reason.

This is there email. What a joke

Now both have been cancelled and I can only to 800 a day so now have yo do 2.

Im so angry

They have emailed me and told me that apparently my bank rejected it and to contact my bank. My bank said they havent seen anything come up. Ive tried a new withdrawal on the 20/9 since they cancelled my other withdrawals after 11 days. I have now tried bank transfer instead of back to my card. Im still not convinced im getting my money.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika