MonsterWin Casino - Račun igrača je u pregledu i isplate su odložene.

I have made 3 withdrawals for which I have not received any update for 2 weeks and I also have 1000 euros which I wanted to do but they did not let me. Every day I opened a chat and they told me the same thing that they are sorry for the delay and that they have prioritized it. Today I do not have access to my account and it says that it is under review I opened a chat and they tell me to wait for an email for identification while I have done it in the past. Because I had understood that something was not going well I took 2 screenshots with the withdrawals and the rest and also all my accounts on similar sites of the same provider are in the same status, I cannot enter any of them they are all under review. I kept asking if anything was happening, just like in the emails, and they told me that everything was fine and that the money would be sent. I will also quote responses to emails.

Εχω κανει 3 αναληψεις για τις οποιες εδω και 2 εβδομαδες δεν εχω καποια ενημερωση και επισης εχω και 1000 ευρω τα οποια ηθελα να τα κανω και αυτα αλλα δεν με αφηνε . Καθε μερα ανοιγα τσατ και μου ελεγαν το ιδιο οτι λυπουνται για την καθυστερηση και οτι εχουν βαλει προτεραιοτητα .Σημερα δεν εχω προσβαση στον λογαριασμο μου και λεει οτι ειναι under review ανοιξα τσατ και μου λενε να περιμενω μειλ για ταυτοποιηση ενω εχω κανει στο παρελθον . Επειδη ειχα καταλαβει οτι κατι δεν παει καλα εβγαλα 2 σκρινσοτ με τις αναληψεις και το υπολοιπο και επισης ολοι οι λογαριασμοι μου σε παρομοια site του ιδιου παροχου ειναι στην ιδια κατασταση , δεν μπορω να μπω σε κανενα ειναι ολα under review . Παντα ρωτουσα αν συμβαινει κατι οπως και στα μειλ και μου ελαγν οτι ολα ειναι ενταξει και οτι θα μπουν τα χρηματα . Θα παραθεσω και απαντησεις σε μειλ.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MonsterWin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• When in the past have you completed account verification?
• Which documents did the casino request from you at this time?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas