MostBet Casino - Depozit igrača je odložen.

​Note: I am a resident of Azerbaijan, and the deposit was made from an Azerbaijani bank account.

​On 09.06.2026, I deposited 196 AZN via Kapital Bank. The funds were successfully debited from my bank account (RRN: 615712331915), but were never credited to my game balance. Crucially, on 13.06.2026, Mostbet's official Telegram support explicitly confirmed in writing: "I see your request in the amount of 196 MANAT in our internal system quite clearly." Despite this, Mostbet now claims they never received the money and refuses to credit my account or provide a tracking ID. I have attached the bank receipt and the screenshot of their own admission.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MostBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Could you please clarify where the information about the bank account closure you discussed with the casino comes from?
• Have you made previous or subsequent successful deposits in the casino using the same payment method?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

​Thank you for your assistance. Here are the answers to your questions:

​Is your player's account accessible to you? Can you log in? No, I cannot log in to my account starting from today.

​Could you please clarify where the information about the bank account closure you discussed with the casino comes from? I received this information directly from the official Kapital Bank mobile app and my bank records.

​Have you made previous or subsequent successful deposits in the casino using the same payment method? Yes, I have been a loyal customer for over 5 years. I have made numerous successful deposits using this same payment method both before and after this specific incident.

​I have attached the bank receipt and the chat logs as proof for your review.

​Best regards,

Xalid ****

Tomas, please see attached screenshots. These confirm that I am experiencing technical errors (Error 801) and geo-blocking when trying to access my account. These issues are directly preventing me from managing my funds

Hello Tomas,

​I am providing these two chat logs as evidence. Please look at the contradiction between these two messages from the official Mostbet Telegram bot:

​In the first log, they explicitly confirm that my 196 AZN deposit is "clearly visible, official, and secure in their internal system."

​In the second log, they claim the deposit was sent to a "non-existent account" and admit that this account is "no longer active."

​These two statements prove that the account 74000057/ATB 360 TOPUP, C.MAMMEDQULUZADE, BAKU, AZ/P 10 belongs to them. By claiming the account is "no longer active," they are implicitly confirming that they received my funds into their own corporate account.

​It is impossible for a bank to transfer money to a non-existent account. Their claims are contradictory and prove that my deposit was received but is being withheld. Please review these logs as evidence of their admission.

Hello Tomas,

​I am providing the final and irrefutable proofs regarding my 196 AZN deposit.

​My bank, Kapital Bank, has conducted an official 10-day investigation into this transaction. Their representative, Nisa Ahmadova, has officially confirmed that the funds were successfully transferred to the gambling platform via the recipient account: 74000057/ATB 360 TOPUP, C.MAMMEDQULUZADE. The bank also stated that, under Azerbaijani law, they do not conduct investigations regarding deposits made to gambling platforms.

​Mostbet support claims that this account is 'not active' or 'does not exist.' This is an obvious lie. It is technically impossible for a bank to transfer money to a closed or non-existent account. If the bank successfully completed the transfer to this recipient, it means that the account was active and operational at the time of the transaction.

​By providing me with these details and then claiming that the account is 'not working,' Mostbet has officially misappropriated my 196 AZN. This is a formal financial fraud committed by Mostbet. I express my gratitude to you in advance."

Hello Tomas,

​I would like to clarify the information I provided earlier regarding my account access.

​I initially thought I couldn't log in due to a technical glitch, but after checking again, I confirmed that my account is active and I am currently able to log in. Please disregard the information I provided about the login issue.

​Hello, Thomas.

Mostbet is well aware of the legislation regarding betting games in the country and the bank's obligation not to conduct investigations in this area. Taking advantage of this legal loophole, they have misappropriated my 196 AZN deposit. Although my bank has officially confirmed that the transaction was successfully completed and that the funds reached their account, Mostbet evades responsibility with "technical excuses." They play this game easily because they know the laws cannot protect the user.

Dear CHALID89,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear CHALID89,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the MostBet Casino and I hope that together we will come to a successful resolution of your issue.

Now I would like to invite a MostBet Casino representative to join this conversation and participate in resolving this complaint.

Dear MostBet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance for providing the information.

Dear Tomas and Igor,

​Thank you for the update and for taking over my case. I appreciate your professional support in resolving this issue with MostBet Casino.

​I will wait for further instructions and will be ready to provide any additional information if needed.

​Kind regards,

CHALID89

Hi Igor,

​I would like to update you on the latest situation with Mostbet. Previously, their support team repeatedly claimed that the time limit for my deposit issue had expired and that they could not create any further inquiries. However, today, they simply took the RRN code from me again and created a new financial inquiry.

​It is clear that they had all the evidence from the beginning and were simply stalling me with false excuses. Please highlight this inconsistency to them, as it proves they have been deliberately delaying the process. I am now waiting for the result of this new inquiry.

​Dear Igor,

​I am providing additional evidence to assist with your investigation into my case against Mostbet:

​Contradictory Support and Delaying Tactics: Despite providing the official bank confirmation for my 196 AZN deposit, the support team is demanding bank details (IBAN/SWIFT). They are fully aware that local banks do not provide these for high-risk gambling transactions. This is a deliberate tactic to delay the process regarding a payment they previously confirmed receiving.

​False Licensing Claims: I have been in contact with a Mostbet representative named Aysel, who provided a link claiming their operations are licensed under "OGL/2024/597/0249". However, I have received official correspondence stating that all former Master Licenses (including those related to Antillephone) were terminated in 2024, and any site claiming to operate under such licenses or referring to these channels is a scam.

​I hope this information helps you uncover the inconsistencies in Mostbet’s responses. I am ready to provide further details if required.

Hello, Dear CHALID89 and Casino Guru!

We're sorry you had a negative impression. 

We’d like to clear up a misunderstanding. When you first contacted support, the statement that "your funds are safe" simply meant that your issue had been logged, was being monitored, and would definitely be investigated. 

We thoroughly checked and received a response from the finance department: "There is no such deposit in this account (June 6, 2026, 12:58 p.m., 196 AZN). Unfortunately, due to the statute of limitations on this payment, it is not technically possible to verify the receipt. We recommend that you contact your bank to obtain more information about this payment or refund."

This means that the provider did not recognize this payment.

In addition, due to the statute of limitations, the provider can no longer re-verify this same payment.

We have sent additional information about this case to igor.p@casino.guru. We look forward to your response!

Best regards, Mostbet.

In addition, according to the laws of the Republic of Azerbaijan, deposits made to illegal betting sites are considered risky transactions by banks, and no investigations are conducted for their refund. The official bank (Kapital Bank) formally informed me after 10 days of investigation that the inquiry was stopped for this exact reason.

​Dear Igor and Mostbet Representatives,

​I would like to point out that Mostbet has not addressed the crucial evidence and points I raised regarding their licensing claims and the IBAN/SWIFT requests.

​Since local banks do not provide SWIFT or IBAN details for high-risk transactions, and considering the questions regarding the validity of their license reference ("OGL/2024/597/0249"), I kindly request Mostbet to provide clear explanations on these specific matters rather than using standard responses.

​I trust that Casino Guru will take these unresolved inconsistencies into account when reviewing my 196 AZN deposit dispute.

​I look forward to your feedback.

Dear Igor, I want to clarify a matter with you.

​Their "Statute of Limitations" Claim is Completely False:

Mostbet claims that "due to the expiration of the statute of limitations, the provider can no longer re-verify this payment." However, it is explicitly stated in Mostbet's own official Terms & Conditions (Section "Settlement of Disputes", Clause 2):

"Customers have the right to complain free of charge at any time within 6 (six) months from the date of settlement of the bet or from the date of the disputed event."

Considering that only 45 days have passed since the incident (June 6, 2026), their excuse of the "statute of limitations" is completely invalid, contradicts their own rules, and is proof of their forgery/fraud.

Dear Igor and Casino Guru team,

​Just wanted to update you that Trustpilot has officially reviewed my documentation regarding this case and has fully reactivated my review, recognizing it as completely valid. Another independent platform has verified my experience. I am waiting for Mostbet to stop making excuses and take responsibility.

Dear CHALID89,

I would like to ask you to reply only to specific questions or share necessary information.

Writing long messages without added value makes the thread less clear and actually makes my work more difficult.

If this behaviour continues, I will unfortunately have to reject and close this complaint.

Dear MostBet Casino,

Thank you for the information provided.

We noticed a material discrepancy in the transaction date. Your evidence refers to a deposit dated 6 June 2026 at 12:58, while the player’s bank statement records the 196 AZN debit on 9 June 2026.

Could you please ask the payment provider to perform a new trace?

Please also provide the provider’s search result or reconciliation record showing the criteria checked. The current result concerning 6 June does not appear sufficient to determine what happened to the transaction documented by the player’s bank.

Dear Igor, the verification was conducted based on this receipt provided by the client.

The date on the receipt is June 6, 2026.

So why, then, was there a discrepancy between the receipt and the statement provided by the customer?

Where can we view a customer's bank statement?

Dear Igor,

​I completely understand your request and apologize for any inconvenience. Please find my bank statement attached. I would also like to note that I have already provided all these transaction details to the casino support previously.

​Thank you for your time and assistance.

​Understood, waiting for the casino's response.

Dear CHALID89,

According to your bank statement, no payment was processed on 6/6/2026. Only on 9/6/2026 was a payment with the exact same amount processed, as highlighted in the screenshots.

Could you please confirm whether this is the same payment? Additionally, could you please explain the discrepancy in the dates?

Thank you in advance for your cooperation.

Dear Igor,

​Thank you for your clarification. I officially confirm that the transaction shown in the bank statement dated 09.06.2026 is definitively the exact same payment as the receipt dated 06.06.2026.

​Regarding the discrepancy in the dates, please note the following official explanation:

​The date 06.06.2026 on the receipt represents the exact moment when the transaction was initiated and authorized from my banking application.

​The date 09.06.2026 on the bank statement reflects when the payment gateway successfully cleared, settled, and booked the funds into the merchant's side.

​The amount, reference numbers, and card details are completely identical. This is the exact deposit that Mostbet claims was not processed.

​Thank you for your assistance.

Dear MostBet Casino,

Please check the player’s bank statement in the screenshots above and let us know your findings.

Additionally, could you please forward me a document showing the player’s deposit and withdrawal history at your casino?

Dear CHALID89, please send us the statement in PDF format. We will resend it to the provider, but we cannot guarantee that they will be able to accept and review it, as the provider has given a final response stating that, in accordance with the rules and agreements, the response time for checks is no more than one month.

Dear Igor, what time period are you interested in regarding this customer's deposit and withdrawal history?

Dear MostBet,

​You have been carrying out these "investigations" for 51 days now. You have never actually investigated my PDF document, even though I provided it to you from day one. Asking for the PDF document again now is merely an attempt to artificially gain time.

​I have fully entrusted all authority regarding this case to Casino Guru and Mr. Igor. Instead of asking me, please fulfill the requests of respected Igor.

Dear MostBet Casino,

Please forward me a bank statement from May 2026 until today. Thank you for your cooperation.

We have sent additional information about this case to igor.p@casino.guru. We look forward to your response!

Dear CHALID89,

In an email I received from the casino, I was informed that you only provided a bank statement in screenshots. Please note that the casino is requesting a bank statement in PDF format.

Please let us know once you obtain and send this document to the casino. Thank you in advance for your cooperation.

Dear Igor, I have sent the PDF document to your email at igor.p@casino.guru.

Dear Igor,

​First of all, thank you for your continued time and effort on this complaint. I turned to Casino Guru because I deeply trust your fairness, integrity, and professionalism in resolving such issues.

​However, it has now been over 20 days, and Mostbet is simply dragging things out with endless, repeating excuses. You asked them to provide the bank statement, but instead of complying, they are deliberately withholding it and using delaying tactics just to wear me down. Meanwhile, I have already provided the PDF statement and the live video format of their receipt multiple times, and their support team has even confirmed receiving them.

​I truly appreciate your help, and I kindly ask you to look at the evidence I provided and take a firm stance against these unjustified delays. Thank you for your understanding and support.

​Dear respected Mr. Igor, I have sent the requested PDF file to the email address igor.p@casino.guru. With deep respect for your fairness and professionalism, and always believing in your honest stance, I thank you.

​Dear Mostbet, I am addressing you and demanding an urgent explanation: the license information you provided to me and the replies I received from official authorities prove that, in fact, forgery was carried out over outdated and revoked documents. You have both deceived me by abusing my trust and misled Casino Guru by providing false information to them (such as claiming operations under Bizbon N.V. on official pages and platform reviews). This is blatant fraud.

​I kindly request respected Igor to take these pieces of evidence into account and demand an immediate official explanation from Mostbet for this forgery and lies; I strictly do not accept the closure of this complaint until this matter is fairly resolved.

Dear respected Mr. Igor, I kindly ask you to understand me. Mostbet confessed to me that the money is in the account, but after 20 days passed, they denied the money. I have all the proofs. I ask that Mostbet responds to these proofs. I kindly request you.

​Dear Igor,

​I am writing to you regarding a serious contradiction between the information provided on Casino Guru and the actual facts. I have attached two screenshots as solid evidence:

​On your website, Mostbet's license is listed as "Verified" under "Curaçao (CGA) - OGL/2024/597/0249".

​However, I received an official warning email stating explicitly that all former Master Licenses (including Antillephone 8048/JAZ, which Mostbet was associated with) were terminated in 2024. The email strictly highlights that any site claiming to operate under these terminated licenses or referencing them is a SCAM.

​If official sources declare these operations and license transitions as fraudulent, on what grounds is a casino that blatantly confiscated my 196 AZN deposit presented as "Verified" and safe to players on Casino Guru?

Dear CHALID89,

Before we move to the next step in this case, I would like to clarify the following:

As I mentioned previously, I would like to ask you to reply only to specific questions or share the necessary information.

Writing long messages without any added value makes the thread less clear and actually makes my work more difficult.

Additionally, I would like to ask you to remain respectful toward all parties involved.

If this behaviour continues, I will unfortunately have to reject and close this complaint.

Last but not least, regarding your concern about licensing issues:

The casino is currently operating under the Curaçao Gaming Authority with licence number OGL/2024/597/0249, which is a legal and valid licence.

The casino is not currently associated with Curaçao Antillephone N.V. in any way. Curaçao Antillephone ceased its operations in 2024.

These two licences are completely different and separate.

Could you please confirm that you understand both paragraphs above so that we can move towards a successful resolution of this case?

I confirm that I understand both paragraphs.

Hello, Mr. Igor. The problem occurred because I started a deposit, left the page while waiting for the 3D secure code, and started a new deposit session. Due to this session restart and code mix-up, the funds were sent by the bank on June 6th, but Mostbet's system failed to match the transaction to my balance.

Dear Igor,

The bank card belongs to my friend, but it personally belongs to and is used by me. I have successfully made numerous deposits to Mostbet using this exact card before.

Dear CHALID89,

Please note that the player must use only payment methods that rightfully belong to them. Players are not allowed to use third-party payment methods when depositing at casinos, as this is a serious breach of the Terms and Conditions.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.

Best regards,

Igor