MostBet Casino - Igrački račun je zamrznut na duže vreme.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Mrtkrks,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?
• Has the casino indicated any reason as to why your account is under review?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello i was only playing sports betting

i didnt get any bonuses/promotions

since 3 months MOSTBET is answering me with same automatical message, in the beggining of process they told me to it can take till 60 days, i respected and wait for 60 days after KYC process, i connected live support and ask for my process, they are telling me to send mail they dont have right to control. Im sending mail whatever i text doesnt matter they are sending same automatical message

Account verification period is determined by the Betting Company and usually lasts 60 days from the moment the game account is suspended, but can be changed upward or downward depending on the case complexity (according to Paragraph 4.1.).

You will be notified of the result of the verification process.

i didnt get any other informations in 3 months except this message, they dont care about member at all.

Thank you for your reply. Could you please forward all documents you provided to the casino for verification, along with any communication between you and the casino’s customer support?

You can send the information to my email address: attila.g@casino.guru.

Thank you very much for your patience and cooperation.

Dear Mrtkrks,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru