MostBet Casino - Račun igrača je zatvoren i isplate su odložene.

Headline / Short Summary:

Unlawful account suspension, arbitrary withdrawal rejections, and prolonged withholding of funds (350 PLN + 100 PLN) by MostBet Casino.

Detailed Description:

I am submitting this complaint against MostBet Casino regarding the unlawful retention of my funds, repeated withdrawal rejections, and an unjustified account suspension.

1. Background & Account Verification:

I am a fully verified player on MostBet (Player ID: 267998888). I have completed all required KYC procedures and submitted all requested personal documentation.

2. Timeline of Issues:

July 3rd, 2026: I requested a withdrawal of 350 PLN. As of today (July 22nd, 2026 – 20 days later), this withdrawal remains stuck in "processing/pending" status. The casino has failed to provide any transaction reference number (ARN/RRN) or technical justification for this delay.

Subsequent Rejection: I attempted to withdraw another portion of my balance (100 PLN). MostBet arbitrarily REJECTED this withdrawal request without providing any valid explanation.

Account Block: Shortly after I started demanding clear answers and raising the issue regarding my pending 350 PLN payout, MostBet BLOCKED MY ACCOUNT completely. I am currently unable to log in, view my balance, or contact support through the internal interface.

Historical Pattern: This is not an isolated incident. Recently, I had to deal with a similar situation where MostBet withheld 1000 PLN of my legitimate winnings for over a month before releasing it under public pressure.

3. Current Status & Evidence:

My total remaining balance being unlawfully withheld is over 450 PLN.

I possess complete documentary evidence proving my claims, which I am ready to attach/provide to the CasinoGuru mediation team, including:

Certified bank account statements confirming NO transfer of 350 PLN (or 100 PLN) has ever been received.

Screenshots from my MostBet account showing the pending status of 350 PLN and the rejected status of 100 PLN.

Screenshots proving my account has been suspended/blocked without notice.

4. Resolution Sought:

I request CasinoGuru's assistance to force MostBet Casino to:

Unblock my account (Player ID: 267998888).

Immediately release and transfer my full balance (450+ PLN) to my verified payment method.

Provide an official explanation for the account closure and withdrawal delays.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MostBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked? Did the casino specify a reason or provide any justification?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• What kind of public pressure are you referring to? Would you be able to provide details or references?
• Could you please share with me your communication with the casino regarding the issue and other evidence you cited in your post? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for the detailed explanation.

I checked my inbox and spam folders but couldn't find any email from you regarding the situation.

If the issue persists, please send me the communication with the casino so we may review it.

My email is tomas@casino.guru

Hello Tomas,

I would like to provide an important update regarding my ongoing complaint against MostBet Casino.

While it is true that my account was recently unblocked, the core issue of this dispute remains entirely unresolved: MostBet is still withholding my funds in the amount of 350 PLN.

Today marks 35 DAYS since my initial withdrawal request on July 3rd, 2026. 

At this moment, my only communication with MostBet takes place publicly on Trustpilot (https://www.trustpilot.com/review/mostbet.com), where their team responds to my reviews with meaningless, automated templates. They have not provided a single concrete deadline for processing my payout. They continue to play for time, offer vague excuses about "technical issues," and provide zero actionable information.

Furthermore, I have tried reaching out to them directly via email, contacting 5 different official MostBet addresse, and every single one remains completely unanswered. They are blatantly ignoring me and disregarding my legitimate requests to return my money. Let's call things by their real name: this is open theft of player funds.

I fully understand that technical difficulties can occur and that processing times might occasionally extend. However, I absolutely do not accept being completely ignored, left without concrete updates, or given zero accountability for a delay of over a month. 

I must emphasize once again: THIS IS NOT AN ISOLATED INCIDENT. This is the third time I have experienced severe withdrawal withholding with MostBet. If this pattern occurs repeatedly to a single player, one can only imagine how many other customers are quietly being defrauded by this operator every single day. MostBet acts with total impunity, showing zero respect for the players who keep their business running. I intend to keep my account open solely until my funds are fully recovered, after which I will never return to this platform.

In light of this situation, I would like to ask Casino.Guru directly:

1. What specific steps have you taken so far regarding my case?

2. Can I count on your intervention and direct mediation with MostBet to resolve this standstill?

3. What further actions can Casino.Guru take to help me seek justice against an operator that clearly feels above any regulatory or moral rules?

I want my experience to serve as a serious warning to anyone considering playing at MostBet. They operate without principles and abuse customer trust.

I look forward to your response and guidance on the next steps.

Best regards,

Player ID: 267998888

Dear Matte99,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Matte99

I am sorry to hear about the issue you are experiencing with the casino. I appreciate you bringing this matter to our attention.

I will contact the casino on your behalf and do my best to facilitate a fair and timely resolution. If any additional information or documentation is required during my assessment, I will let you know.

At this point, I would like to invite a representative from MostBet Casino to join this discussion and provide their comments regarding the matter.

Dear MostBet Casino,

Could you please review the player's complaint and share your comments on the issues raised? If applicable, kindly include any relevant information or evidence that may assist in clarifying the circumstances of this case.

Thank you in advance for your cooperation. I look forward to your response.

Hello, Dear Matte99 and Casino Guru!

We're sorry you had a negative impression. 

We are always interested in getting to the bottom of the situation and helping our clients.

Dear Matte99, at that time, your request to withdraw 350 zlotys was being processed as part of a special technical task that was being handled by our development team. We encountered a widespread technical error in payment processing that affected not only your account but also a number of other players.

Our technical specialists were actively investigating the root cause of the problem and looking for ways to resolve it. Yes, the process was taking much longer than we would have liked.

As soon as the developers resolved this widespread technical issue, the withdrawal amount was returned to your gaming account on 17.08.2026

Regarding the rejected withdrawal of 100 zlotys, we forwarded the information to the finance department and received the following response: "The transaction was canceled by the provider. We recommend that you try the withdrawal again using a card from a different bank or payment system, or change the withdrawal method."

Have a nice day!

Best regards, Mostbet

Dear Casino Guru, after the amount was returned to the gaming account, the customer successfully withdrew the funds.

Dear Matte99, please confirm that the complaint has been resolved.

I confirm that the funds (350 PLN) have finally reached my bank account. You can now mark this complaint as RESOLVED.

However, my opinion of Mostbet remains unchanged: DO NOT trust this casino and DO NOT support them with a single cent of your money. 

It is truly "miraculous" how a "widespread IT error" that couldn't be fixed for over 40 days was suddenly solved in a few hours the exact moment they felt the heat under their feet on public portals. Suddenly, the generic bot answers vanished, replaced by logical, full-sentence responses. It's incredible how fear of losing reputation motivates immediate problem-solving. I guess the "special technical IT team" can finally take a break!

Huge thanks to the Casino guru team for their authority, efficiency, and for pushing these scammers to pay what was rightfully mine. 

To Mostbet: I have zero respect for your platform. My account should be closed permanently, and I will never return.

Dear Matte99,

We're happy to hear that your issue has been resolved, and we'll mark the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation. We hope that the suggestions and explanations we provided were helpful in navigating the issue. If you encounter any further difficulties with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center. We're always here to assist.

As you know, we do not charge for our services, nor do we accept any gratuities. However, if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru, it would be much appreciated. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also be helpful to others who are considering reaching out to us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Munya Shumba

Casino.Guru