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Dear Gaysir8,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Is this the first withdrawal you have requested from the casino or have you made any successful withdrawals before?
• Could you please let me know which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

I have many thanks.

J has submitted all necessary documents

I have collected my winnings without a bonus.

I have submitted my driver's license front and back.

J has provided my credit card front and back

J has provided address information electricity bill

What I am also waiting for is a change to my old phone number on my profile, and I have asked them to change it almost 2 weeks ago without them changing it to my new number.

The same applies to my zip code.

jeg har mange utakk

J har levert alle nødvendige dokumenter

J har samlet opp mine gevinster uten bonus

J har levert mitt førerkort front and back

J har levert mitt kredittkort front and back

J har levert adresseinformasjon strømregning

Det Jeg også venter på er en forandring på mitt TLF nummer som er gammelt på min profil,å jeg har bedt dem om å forandre det for nesten 2 uker siden uten at dem har forandret til mitt nye nummer

D samme gjelder også mitt postnummer

Thank you for your reply and for providing the previous details,Gaysir8.

• Could you please clarify the exact date when you requested the withdrawal?
• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Additionally, please provide any further communication you had with the casino. This can include screenshots, emails, or chat records. You can send me all the documents to:petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

document sent to the e-mail this casino dont pay out withdrawels they do evvrything to spoil my withdrawels and they are lying all the time

Document sent this casino is corrupt and dont pay out Withdrawels

I

Thank you for your reply, Gaysir8.

I’m very sorry, but you haven’t answered any of my previous questions. Please check my previous reply and try to assist. All the details I asked for are essential if we wish to proceed with your case and assist you further.

I have also checked my email and cannot find your response (Communication Evidence). Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Gaysir8,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra