Mr Bet Casino - Igrač se suočava sa ograničenjima povlačenja zbog promenjenih uslova bonusa.

I won €550 at Mr. Bet. I had a 50% bonus and 30 free spins. I was left with €53 of my withdrawal because Mr. Bet changed the bonus terms and conditions on March 25, so you can only cash out 200% of winnings from the bonus offer without any information. Who reads the terms and conditions every week? I also think something like that should be included in the bonus offer.

I have won several times at Mr Bet, even over 500 euros, and there was never a payout limit, which is even more annoying for me now.

The maximum amount that can be withdrawn from bonus funds is capped at 200% of the bonus amount. Any winnings beyond this limit will not be eligible for withdrawal and will be voided.

So people if you play with bonus at mr bet be warned because the winnings are small no matter what you win (what goes over the 200% which is already ridiculous) will be deducted

Ich habe bei mr bet 550 Euro gewonnen hatte einen Bonus mit 50%und 30 freispielen. Von meiner Auszahlung sind 53 Euro übrig geblieben weil mr bet die bonusbedingunggen im März 25 geändert hat so das man nur noch 200% Gewinne auf das bonusangebot auszahlen lassen kann ohne info,wer liest sich denn jede woche die Bedingungen durch.ich bin auch der meinung das sowas im bonusangebot stehen sollte ..

Ich habe schon öfter bei mr bet gewonnen auch über 500 Euro und es gab nie ein Auszahlungslimit um so ärgerlicher jetzt für mich

The maximum amount that can be withdrawn from bonus funds is capped at 200% of the bonus amount. Any winnings beyond this limit will not be eligible for withdrawal and will be voided.

Also Leute falls ihr mit bonus bei mr bet spielt seid schonmal vorgewarnt denn die Gewinne fallen klein aus egal was ihr gewinnt (was über die 200% geht die auch schon lächerlich sind ) wird abgezogen

Dear Dessert,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify when exactly you activated this bonus?
• Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for your answer Kristina. I have little hope that I will still get the money. I have written to customer service but in principle they always say the same thing. I send them everything by email.

Greetings Dessert

Danke für ihre Antwort Kristina ich habe wenig Hoffnung das ich das Geld noch bekomme hatte regen schriftver mit dem Kundenservice aber im Prinzip sagen die immer dasselbe ich schicke ihnen alles per Email

Grüße Dessert

Thank you for your reply, Dessert. Do I understand correctly that you activated the bonus on April 11?

Hello Kristina, yes that was Friday April 11th.

Greetings Dessert

Hallo Kristina ja das war Freitag der 11.4.

Gruß Dessert

Dessert, unfortunately, we are unable to assist you under these circumstances. The Bonus T&Cs were modified before you activated the bonus, and while this situation is regrettable, we cannot confront the casino, as the new rules were already in effect. I can only recommend that you check the bonus terms before you activate any bonuses in the future, as casinos have the right to change their rules. We genuinely wish we could help, but it is not possible for us this time.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.