Mr Bet Casino - Igrač tvrdi da mu je isplata odložena.

After ten long days of frustration, I still haven’t been able to withdraw my legitimate winnings from Mr Bet. My only "mistake" was requesting an address change. Yet, despite multiple follow-ups, all I’ve received are vague excuses and hollow promises about "verification processes."

It’s deeply concerning how efficient Mr Bet is when it comes to taking deposits, but when it’s time to release winnings, everything suddenly becomes complicated. This pattern raises serious questions about their intent and legitimacy. Their communication is poor, their processes seem deliberately obstructive, and their so-called "support" team appears either disinterested or entirely unempowered to resolve real issues.To my fellow Kiwis and Aussies, please be cautious before investing a single dollar on this platform. There are far more transparent and trustworthy casinos out there — Betway, SkyCity, Bet365, to name a few — that don’t resort to such tactics to hold onto players’ funds.

What’s happening here doesn’t feel like an isolated delay; it feels systematic — a one-way street where your money goes in easily but never seems to come out.

In my view, Mr Bet operates dangerously close to a scam. Proceed only if you’re prepared to risk your hard-earned money for an experience that might end in frustration and regret.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Faiziab,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Faiziab,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Faiziab,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru