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Hello, I was able to make only one withdrawal and from that day on, he will not let me do more, he sends me, withdrawal request failure, I have the funds but I do not know what is happening, I would like to know how you can help me

Hola, pude realizar solo un retiro y desde ese dia no me deja hacer mas me envía, fallo de solicitud de retiro, tengo los fondos pero no se que es lo que pasa, quisiera saber como me pueden ayudar

Dear gonzalofc87,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your winnings have been split into several installments? Could you please specify which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I have no problem waiting, but for example now the user is not authorized

No tengo problema en esperar, pero por ejemplo ahora me aparecio el usuario no esta autorizado

I already received a withdrawal but after that I have not received more

yo ya recibí un retiro pero después de eso no he recibido mas

Could you please specify since when you have been waiting for your withdrawal and which payment method you have opted for?

Dear gonzalofc87,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.