Mr Bet Casino - Povlačenje igrača je odloženo.

Hello,

I requested a payout via bank transfer on November 23, 2025, which usually takes 2-3 days.

When nothing happened within the deadline, I inquired.

I was asked to wait until the mandatory 5-7 days were over.

On the 7th day, my money was indeed withdrawn from the casino, but unfortunately nothing had been credited to my account.

Upon further inquiry, I was told that I would have to give Mrbet's financial service provider another 5-7 days; if nothing had come of it by then, they would take action.

To this day, I have not received any money.

Hallo,

Ich habe am 23.11.2025 eine Auszahlung via Banktransfer beantragt, was i n der Regel 2-3 Tage dauert.

Als in der Frist nichts geschah habe ich nachgefragt.

Man bat mich zu warten bis die obligatorischen 5-7 Tage vorbei seien.

Am 7. Tag war zwar mein Geld im Casino ausgebucht nur leider auf meinem Konto nichts eingegangen.

Auf erneute Nachfrage sagte man mir ich müsse dem Finanzdiensleister von Mrbet auch nochmal5-7 Tage einräumen, wenn dann nichts gekommen sei, würden sie aktiv werden.

Bis heute ist kein Geld bei mir eingegangen.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Narratorcb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Dear Narratorcb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Narratorcb,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika